Organizations realize the time is now to move to a new deployment model. Digital transformation and proliferation of devices have put IT departments in the spotlight: They must move away from being linear, traditional controllers and evolve into modern transformers that are agile, flexible, and employee centric. PC-as-a-service (PCaaS) has emerged as the go-to model for IT because of the level of automation, efficiency, and employee empowerment it offers. None of this can be accomplished without a competent business partner that underpins the new customized, deployment model.
In February 2019, Dell commissioned Forrester Consulting to evaluate employee experience and enterprise computing. Forrester conducted an online survey with 1,186 IT leaders across the globe to understand current PC lifecycle management deployment models.