Businesses large and small, governments new and old all had to completely change what they do and how they operate. Helping us to manage this dramatic change was technology. Whether it was Blackboard continuing our children’s education, Zoom becoming our business boardroom (and our pub), or Netflix being our night out at the movies, we relied on technology to help feed our families, teach our children, collaborate with co-workers, even entertain ourselves after yet another day in the house. Rather than slow us down, 2020 accelerated our shift to a digital world and I anticipate we won’t go back any time soon. Thanks to this acceleration, from my vantage point, 2021 is going to be a launchpad for all kinds of change, and here are some of the areas that will be driving it.