Building a ‘customer first’ culture is the #1 challenge of CX professionals, but the barriers to implementing this are considerable. With customer interactions now overwhelmingly online, CX professionals must work closely with the IT department to create and refine the digital experiences they present to their customers. Download this ebook to learn how a modern high-speed application development platform can transform the customer experience by enabling a true collaboration between CX professionals and the IT department.
Digital CX eBook: Overcoming the Barriers to a Customer- First Culture
