Today, the workplace is scattered across the home, the office, and anywhere in the world with a Wi-Fi connection. For employees, the meeting or collaborative experience might be different for the hybrid worker in the office compared with those attending remotely. Employees are interacting with technology more than ever and expect to have the same experience regardless of their working location. Thus, the role of IT has become pivotal in shaping EX. Poor technological experiences or unmet expectations can swiftly create a chilling effect on the employee-organization relationship. This effect, in turn, can have a detrimental impact on business outcomes.