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Evolving your customer journeys to the next normal

evolving your customer journeys to the next normal

Published By: Research Desk Released: Nov 05, 2020

Investing in great outcomes for customers and employees The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting…

Make Journey Mapping Your Secret to Outstanding Customer Service

make journey mapping your secret to outstanding customer service

Published By: Research Desk Released: Nov 05, 2020

Introduction to customer journey maps. Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds of companies…

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

aberdeen report: the return on managing customer convenience in modern service programs

Published By: Research Desk Released: Nov 05, 2020

How effortless customer service enables business benefits Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service…

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

aberdeen study: four transformative best practices for future-ready customer service exper...

Published By: Research Desk Released: Nov 05, 2020

How does your customer service program compare? Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine…

Information Day for Water Customers

information day for water customers

Published By: Research Desk Released: Nov 05, 2020

Consumers expect more. The Utilities industry ranks 2nd worst for customer experience, has a consumer distrust problem and is listed at the bottom for reputation. In addition to this, the…

Information Day for Energy Customers

information day for energy customers

Published By: Research Desk Released: Nov 05, 2020

Consumers expect more. The Utilities industry ranks 2nd worst for customer experience, has a consumer distrust problem and is listed at the bottom for reputation. In addition to this, the…

La llegada del lugar de trabajo digital híbrido

la llegada del lugar de trabajo digital híbrido

Published By: Research Desk Released: Nov 02, 2020

La finalidad última de Workplace Service Delivery es eliminar las barreras y poner las cosas fáciles en tus instalaciones. En la nueva normalidad, cada vez más empresas están adoptando el…

The Mortgage Firm: From Clunky Templates To Automated Digital Closings In A Month

the mortgage firm: from clunky templates to automated digital closings in a month

Published By: Research Desk Released: Nov 02, 2020

Implementing Snapdocs was a lot easier than I thought it was going to be. When I talked to companies about how they rolled out digital closings and how much time…

How Lenders Can Take the Next Step Toward eClosings with Settlement Partners and Investors — No Matter Where You’re Starting From

how lenders can take the next step toward eclosings with settlement partners and investors...

Published By: Research Desk Released: Nov 02, 2020

Adoption of digital closing technology has been gradual but growing over recent years. As a result, lenders across the industry are at varying stages of digitizing the mortgage closing experience…

SUSE LLC Video

suse llc video

Published By: Research Desk Released: Oct 30, 2020

Learn how to make the jump from the data center of today to the data center of tomorrow in this exclusive webinar. Start here

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