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Data and Digital Citizen Services Post COVID-19

data and digital citizen services post covid-19

Published By: Research Desk Released: Oct 19, 2020

Under pressure to match private sector service experiences and manage costs, public sector agencies were already shifting from in-person to digital citizen services. Then, the COVID-19 pandemic locked down government…

The Customer Experience Perspective

the customer experience perspective

Published By: Research Desk Released: Oct 16, 2020

Access this eBook to explore the results from the study and review the 5 keys to a successful customer service operation

Service operations: How to organize resilient operations for unforeseen circumstances

service operations: how to organize resilient operations for unforeseen circumstances

Published By: Research Desk Released: Oct 16, 2020

When things change, can your customer service strategy keep up? Can you overcome resource constraints and handle spikes in requests? If you can deliver consistently high service levels during unpredictable…

Drive customer loyalty with connected digital workflows

drive customer loyalty with connected digital workflows

Published By: Research Desk Released: Oct 16, 2020

When the unexpected happens, customers want to know they can depend on you to hear them and meet their needs. How confident are you that your service can deliver during…

Magic Quadrant for the CRM Customer Engagement Center

magic quadrant for the crm customer engagement center

Published By: Research Desk Released: Oct 16, 2020

The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Center is an important aide for organizations seeking an unbiased, third party evaluation of vendors as organizations move from simple…

The Evolution of HRSD and HR

the evolution of hrsd and hr

Published By: Research Desk Released: Oct 16, 2020

Watch two of the brightest minds in HR, Leapgen CEO and Co-Founder Jason Averbook and Leapgen Senior Fellow Jim Scully, as they talk with Jen Stroud, ServiceNow’s Principal Strategist for…

Webinar 4 Webcam

webinar 4 webcam

Published By: Research Desk Released: Oct 16, 2020

As Founder & CEO of Kendra Scott Jewelry, jewelry designer Kendra Scott has worked hard to thoughtfully and safely re-open some of her 100+ retail locations. Kendra has a unique…

Restarting America with the Safe Workplace Applications

restarting america with the safe workplace applications

Published By: Research Desk Released: Oct 16, 2020

There are a number of critical HR agenda items which organizations need to plan for to enable an effective return-to-workplace program and KPMG is lifting the curtain on how they…

How to Create an Employee Centered Plan

how to create an employee centered plan

Published By: Research Desk Released: Oct 16, 2020

Workplaces are slowly reopening. But how can you ensure that your organization is doing it safely? Find out in this ServiceNow webinar, which explores how to assess employee readiness, manage…

DELIVER ALL YOUR DATA WORKLOADS WITH SNOWFLAKE

deliver all your data workloads with snowflake

Published By: Research Desk Released: Oct 16, 2020

Gartner predicts that 75% of all databases will be deployed or migrated to a cloud platform by 2022. But how does e a cloud data platform enable a long-term strategy…

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