Highlights:

  • ServiceNow has introduced three productivity-enhancing solutions for workers, customers, and partners.
  • ServiceNow’s Workplace Scenario Planning is designed to assist organizations in adjusting to hybrid work arrangements in which workers spend more time working remotely.

ServiceNow has introduced three productivity-enhancing solutions for workers, customers, and partners. These technologies promise to assist in digitizing further elements of workplace productivity, enhancing the efficiency of businesses and government organizations. The new ServiceNow store-available tools are:

  • Service Request Playbook for Government Agencies: Assists government agencies in establishing communications processes.
  • Computerized Service Suggestions: Aids in streamlining service inventories.
  • Workplace Scenario Planning: Aids reconfiguration of work areas.

Better access to government services; service maps built by machine learning

The Service Request Playbook for the Public Sector offers government organizations templates to digitize and automate requests. This makes it simpler for individuals to seek services using their computers, mobile devices, and third-party applications and to follow the resolution process.

Automated Service Suggestions employ machine learning to assess a company’s network traffic and recommend entry points for mission-critical services. This new ServiceNow feature enables IT administrators to generate a detailed map of all infrastructure and applications with a few mouse clicks. These maps may be continuously recalibrated to assist teams in making choices and responding more swiftly to IT occurrences.

Yugal Joshi, a partner at the advising firm Everest Group, feels that service maps are heading in the right direction but that development has been exceedingly challenging. Businesses have utilized change management databases (CMDB) for decades but are seldom updated or utilized strategically.

“Combined with AIOps, such service maps can effectively predict and proactively address service disruptions,” Joshi said.

ServiceNow wants to help you adapt to hybrid work

ServiceNow’s Workplace Scenario Planning is designed to assist organizations in adjusting to hybrid work arrangements in which workers spend more time working remotely. It enables businesses to reorganize space and manage modifications for specific employees and departments in accordance with their heat and power needs. For instance, space planners may develop, compare, and experiment with various space allocation scenarios using a drag-and-drop interface. This facilitates the identification of tradeoffs between space usage, cost, and employee experience.

According to Joshi, this is a more significant shift in the traditional notions of the workplace and workspace. In addition to gadgets, platforms, and apps, businesses are incorporating employee health, sustainability, and automation into the workplace.

This move also acknowledges that the hybrid model is here to stay, even though some businesses are summoning employees back to the office. It also suggests that workplace design is receiving the attention it merits. Yugal Joshi said, “Previously, organizations “would buy spaces, build good-looking interiors, invest in advanced devices and software, but forget to build a plan to manage it in a harmonized and cost-effective manner.”

However, it is also acknowledged that the hybrid work style has contributed to the proliferation of technology.

Joshi said, “That is where a company like ServiceNow, which integrates many technologies to build workflows, can create significant value for clients.”