Search Results for: CRM

UCaaS vs CCaaS: What’s the Difference?

UCaaS vs CCaaS: What’s the Difference?

Insights Desk Oct 26, 2022

Highlights – Unified Communication as a Service is a cloud-based platform combining various communications channels, such as messaging, video conferencing, and cloud calls, into one interface. ...

Gartner Anticipates IT Expenditure Growth Despite Economic Downturn

Gartner Anticipates IT Expenditure Growth Despite Economic Downturn

Insights Desk Oct 20, 2022

Highlights: IT spending on the global scale will reach a whopping USD 4.6 trillion in 2023, a 5.1% increase from 2022. Gartner also revealed the findings of a Board of Directors Survey evaluat...

Seek AI Launches New B2B SaaS Platform

Seek AI Launches New B2B SaaS Platform

Insights Desk Oct 19, 2022

Highlights: Seek AI's foundation models are built on deep learning and have hundreds of billions of parameters. The natural language interface of Seek AI lets people ask questions and get ans...

Dreamforce 2022: Salesforce Announces Genie CDP to Fuel Better Customer Experiences

Dreamforce 2022: Salesforce Announces Genie CDP to Fuel Better Customer Experiences

Research Desk Sep 22, 2022

Highlights – The company explained that the solution enables enterprise teams to produce seamless, personalized experiences that continuously react to changing consumer information and needs by...

The Value of Marketing Automation for Consumers

The Value of Marketing Automation for Consumers

Insights Desk Sep 01, 2022

Highlights: The right marketing automation tools can help you make quick, dramatic improvements that transform your marketing function for the best. When you implement marketing automation in ...

Migrate to Amazon Connect in 10 Simple Steps

Migrate to Amazon Connect in 10 Simple Steps

Research Desk Aug 22, 2022

Amazon Connect is an easy-to-use cloud contact center platform that provides omnichannel customer service on a pay-as-you-go pricing model. Additionally, Amazon Connect powers Salesforce Service Cloud...

How AR Is Paving the Way for Future Businesses

How AR Is Paving the Way for Future Businesses

Insights Desk Aug 18, 2022

Highlights: Augmented technology is the new future and will become the new interface between humans and machines. Companies are implementing AR into their pre-sales, point-of-sale, and after-s...

Zero-Party Data a New Way of Marketing – Higher Customer Experience

Zero-Party Data a New Way of Marketing – Higher Customer Experience

Insights Desk Aug 18, 2022

Highlights: A new generation of zero-party data helps to build long lasting customer relationship and improve customer experience. In 2020, Forrester coined the term zero-party data. Zero-part...

Learn How a Solar Company Improved Its CSAT Rates by 50%

Learn How a Solar Company Improved Its CSAT Rates by 50%

Research Desk Aug 16, 2022

A local solar company in Connecticut has been working hard to make renewable energy accessible for everyone. They don’t merely make solar power affordable and easily accessible for families living i...

Zuora Partners with Snowflake to Help Companies Nurture Data and Monetize Customer Relationships

Zuora Partners with Snowflake to Help Companies Nurture Data and Monetize Customer Relationships

Insights Desk Jul 27, 2022

Highlights – The partnership will help analyze data from varied sources into valuable metrics that can nurture and monetize existing customer relationships. Companies can evaluate data in in...

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