Search Results for: digital interactions

Digital CX eBook: Overcoming the Barriers to a Customer- First Culture

Digital CX eBook: Overcoming the Barriers to a Customer- First Culture

Research Desk Jul 13, 2021

Building a ‘customer first’ culture is the #1 challenge of CX professionals, but the barriers to implementing this are considerable. With customer interactions now overwhelmingly online, CX profes...

CPaaS – Technology Responsible for Digital Transformation

CPaaS – Technology Responsible for Digital Transformation

Insights Desk Apr 23, 2021

CPaaS - digital path for communication In this 21st century, we all expect a seamless experience when it comes to a digital lifestyle, whether it is chatting with friends, contacting a brand for cons...

The Digital Channels Guide

The Digital Channels Guide

Research Desk Feb 09, 2021

The top 10 digital channels and how to use them Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity iss...

Digital Risk Protection For Security Team

Digital Risk Protection For Security Team

Research Desk Dec 10, 2020

The rapid adoption of collaboration, chat, and social channels, such as Microsoft Teams, and Slack, WhatsApp, and LinkedIn, coupled with the persistence of remote work environments has created an expa...

The Local Business Guide to Digital Transformation

The Local Business Guide to Digital Transformation

Research Desk Dec 04, 2020

The Local Business Guide to Digital Transformation 7 critical touch points you can take online Today's consumer wants digital-first interactions with businesses, who haven't accommodated them ...

Digital Transformation: King in the Times of COVID Era

Digital Transformation: King in the Times of COVID Era

Insights Desk Nov 27, 2020

COVID-19 outbreak has made digital technology the front face of every industry. It has not only changed the life of human beings but has tremendously brought a digital business transformation. Techn...

Digital Transformation in the New Normal: The Importance of Building Resilient Businesses

Digital Transformation in the New Normal: The Importance of Building Resilient Businesses

Research Desk Oct 30, 2020

Few ideas have captured the imagination of business leaders as much as digital transformation, or the reinvention of processes, customer interactions and transactions around digital tools. The conc...

The Path Forward: Digital Acceleration

The Path Forward: Digital Acceleration

Research Desk Oct 22, 2020

The shut-down and subsequent radical reshaping of the economy brought about by COVID-19 have plunged everyone – brands, communities, nations – into an unfamiliar situation marked by profound uncer...

Take Two Technology Roads to Digital Experience Success

Take Two Technology Roads to Digital Experience Success

Research Desk Feb 26, 2020

After you’ve prioritized your digital interactions and assessed the business impacts of your digital investments, craft a roadmap that delivers both short-term wins and long-term benefits. See which...

How Retail Can Capture The Digital Customer

How Retail Can Capture The Digital Customer

Research Desk Feb 07, 2020

Retail is struggling. Stuck in the past, it relies on old methods to draw customers to stores, and oftentimes is afraid of new technologies — even though it’s clear how to get the fundamental, pro...

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