Search Results for: data centers

Crescendo Raises USD 50 M to Support its AI-based Customer Service

Crescendo Raises USD 50 M to Support its AI-based Customer Service

Insights Desk Oct 03, 2024

Highlights: Crescendo has the capability to translate chatbot responses into over 50 languages for businesses with global clientele. Crescendo announced that it has acquired PartnerHero, a bus...

Customer Centricity: Strategic Imperative for B2B Success

Customer Centricity: Strategic Imperative for B2B Success

Insights Desk Sep 23, 2024

Highlights: A customer-centric approach revolves around placing the customer at the heart of every business decision. Involving customers in product development is like gaining a team of advis...

Mitel’s New Framework Simplifies Hybrid Unified Communications

Mitel’s New Framework Simplifies Hybrid Unified Communications

Insights Desk Sep 20, 2024

Highlights: Mitel’s Common Communications Framework represents the next stage in the evolution of its hybrid unified communications (UC) portfolio. Mitel offers a platform that integrates wi...

Scalable Architecture: Strategic Approach for Technical Excellence

Scalable Architecture: Strategic Approach for Technical Excellence

Insights Desk Sep 17, 2024

Highlights: Horizontal and vertical scaling represent two fundamental strategies for achieving system scalability, each offering distinct advantages based on the specific needs of a system. Mi...

Market Basket Analysis Strategically Optimizing Sales & Marketing

Market Basket Analysis Strategically Optimizing Sales & Marketing

Insights Desk Sep 03, 2024

Highlights: Predictive market basket analysis examines items purchased in sequence to evaluate cross-selling opportunities. Market basket analysis provides valuable insights into customer beha...

Secure Voice Communications: Safeguarding Your Conversations

Secure Voice Communications: Safeguarding Your Conversations

Insights Desk Aug 29, 2024

Highlights: Phishing and social engineering pose significant threats, with humans often being the most vulnerable aspect of security. With rising security threats and vulnerabilities in cloud ...

How Customers are the Main Players in the Future of B2B marketing

How Customers are the Main Players in the Future of B2B marketing

Insights Desk Jun 11, 2024

Highlights: Customer-based marketing demands that CMOs rethink outdated operational definitions that impede strategic growth. Our goal is to find the right combination of digital tools, intera...

Five9-Salesforce AI Partnership Elevates CX at Contact Center Week

Five9-Salesforce AI Partnership Elevates CX at Contact Center Week

Insights Desk Jun 06, 2024

Highlights: Salesforce has actively promoted tools like Einstein on Service Cloud Voice to these customers. To achieve this, Salesforce has ramped up its sales and marketing efforts and collabora...

Maven AGI Raises USD 20 M to Unveil AI Platform & Expand Globally

Maven AGI Raises USD 20 M to Unveil AI Platform & Expand Globally

Insights Desk May 30, 2024

Highlights: The support staff of Tripadvisor Inc. is already using Maven AGI’s platform to assist over 30,000 hotels and eateries in 43 countries. The system from Maven AGI can comprehend hu...

PolyAI Raises USD 50 M to Improve Its AI-backed Voice Automation

PolyAI Raises USD 50 M to Improve Its AI-backed Voice Automation

Insights Desk May 17, 2024

Highlights: The company claims to be dedicated to transforming consumer interactions with brands by utilizing cutting-edge, astonishingly human-voice artificial intelligence technology. Accord...

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