Search Results for: data centers

Microsoft Launches New Security Tool to Track Threat Actors’ Activities

Microsoft Launches New Security Tool to Track Threat Actors’ Activities

Insights Desk Aug 03, 2022

Highlights: The new Defender External Attack Surface Management allows security teams to discover unknown and unmanaged resources that are visible and accessible from the internet. Microsoft r...

Report: 95% of Employees Agree that IT Issues Decrease Workstation Productivity and Morale

Report: 95% of Employees Agree that IT Issues Decrease Workstation Productivity and Morale

Insights Desk Jul 07, 2022

Highlights: Businesses that go above and above to elevate the employee experience from satisfactory to excellent will be successful. This new evidence demonstrates that getting DEX where it ...

Des modèles informatiques flexibles stimulent l’efficacité et l’innovation

Des modèles informatiques flexibles stimulent l’efficacité et l’innovation

Research Desk Jun 08, 2022

ESG a mené une enquête en ligne sur un vaste éventail de caractéristiques relatives à l’environnement IT dans ses organisations, y compris en ce qui concerne l’infrastructure de datacente...

Redbox Report Says, AI May be More Effective Than Humans for Business Use Cases

Redbox Report Says, AI May be More Effective Than Humans for Business Use Cases

Insights Desk Jun 08, 2022

Highlights – The report noted that 28% of the participants used conversational AI to optimize customer support. Almost a quarter of the respondents said they use it to offer agent assistance in...

Google Adds UJET Capabilities to Improve Customer Experience

Google Adds UJET Capabilities to Improve Customer Experience

Insights Desk May 12, 2022

Highlights – The UJET-Google Cloud partnership brings to light the intent of a big brand to provide more complete solutions than toolkits. Google Cloud touts the platform’s ability to hand...

Microsoft Introduces New Managed Security Services

Microsoft Introduces New Managed Security Services

Insights Desk May 10, 2022

Highlights – Organizations will receive support from external security experts who hold the capability to conduct tasks like threat hunting and managed detection and response. The firm will ...

The UK Contact Centre Decision- Makers’ Guide 2022

The UK Contact Centre Decision- Makers’ Guide 2022

Research Desk Apr 25, 2022

ContactBabel’s “UK Contact Centre Decision-Maker’s Guide 2022” is the 19th annual edition of the UK’s largest study of contact centres, based on interviews with over 200 UK contact centres, ...

Observe.AI Bags USD 125 Million, will Expand its Business Intelligence for Customer Support Teams

Observe.AI Bags USD 125 Million, will Expand its Business Intelligence for Customer Support Teams

Insights Desk Apr 13, 2022

Highlights: The funding announcement comes close on the heels of an increase in the expectations of today’s consumers to get a seamless customer experience. Observe.AI aims to make a platfo...

ServiceNow adds new RPA features with San Diego release

ServiceNow adds new RPA features with San Diego release

Insights Desk Mar 25, 2022

Highlights: Now platform San Diego provides hyper-automation with low-code and AI capabilities to enrich their product. The new RPA Hub will help enterprises design, monitor, and manage digit...

Harvard Business Review: Service Analytics

Harvard Business Review: Service Analytics

Research Desk Mar 23, 2022

Get new insights to build customer loyalty. Reimagine your contact center customer service. Great experiences are the name of the game. See how you can: Empower contact centers with connected...

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