Search Results for: Artificial Intelligence

Proactive Strategies for Using AI to Manage Consumer Complaints

Proactive Strategies for Using AI to Manage Consumer Complaints

Research Desk Aug 23, 2022

Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regul...

Meta and Microsoft to Test AI to Power Their Data Centers

Meta and Microsoft to Test AI to Power Their Data Centers

Insights Desk Jun 20, 2022

Highlights: The AI system is designed to anticipate solutions to a problem to find the best plan of action. Google data centers are responsible for enabling services such as Gmail, Google Doc...

FRAUD: A Tax That UK Citizens Can’t Afford.

FRAUD: A Tax That UK Citizens Can’t Afford.

Research Desk Mar 28, 2022

Every year, government organisations continue to lose hundreds of millions to fraudsters around the world. As society becomes more digital, new types of fraud are constantly emerging and so the bes...

Nvidia Launches New Chips and Technology to Give AI a Boost

Nvidia Launches New Chips and Technology to Give AI a Boost

Insights Desk Mar 23, 2022

Highlights – The company also revealed the new supercomputer “Eos”, which it claims will be the world’s fastest AI system when operations start later this year. Intel and AMD in data ...

Digital Audit and Investigation: Keys to Success for Government Oversight

Digital Audit and Investigation: Keys to Success for Government Oversight

Research Desk Mar 22, 2022

Times have changed. Are your investigation and audit capabilities keeping up? Governments around the world share common missions and mandates, with everything from keeping people safe and maintain...

The AI Business Case Guide

The AI Business Case Guide

Research Desk Mar 22, 2022

Artificial Intelligence (AI) is revolutionising the way every layer of your government department. Assembling the right skills, technologies and resources is essential for the government. Although...

Buyer’s Guide CX 2022

Buyer’s Guide CX 2022

Research Desk Mar 14, 2022

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX...

GovLoop Research Brief – Team Up With Automation For A better Citizen Experience

GovLoop Research Brief – Team Up With Automation For A better Citizen Experience

Research Desk Mar 14, 2022

Automation technologies such as chatbots, voice assistance, and artificial intelligence (AI) have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to ...

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

Research Desk Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

4 Ways AI Can Help Agencies Provide Unparalled Service

4 Ways AI Can Help Agencies Provide Unparalled Service

Research Desk Mar 10, 2022

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government con...

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