Search Results for: CRM

eBOOK

eBOOK

Research Desk Jul 27, 2020

Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between “multichannel” and “...

See how over 30 vendors compare on four pillars of customer service

See how over 30 vendors compare on four pillars of customer service

Research Desk Jul 25, 2020

Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. According to Gartner, “The customer service and support technology landscape is reshap...

The Mystery of Sales Enablement

The Mystery of Sales Enablement

Insights Desk Jul 13, 2020

Sales and marketing share the same goals – bringing in new customers. But due to broken communication and no collaboration, several industries struggle to align sales and marketing teams. Sounds fam...

Do You Need Contact Center Unified Communication?

Do You Need Contact Center Unified Communication?

Insights Desk Jul 08, 2020

Welcome to a world full of virtual communication! Well, I am old school, I prefer picking up the phone, punching in a few numbers, and talking over a voice call with my loved ones. I even use my ph...

Changing Role of Artificial Intelligence in Information Technology

Changing Role of Artificial Intelligence in Information Technology

Insights Desk Jul 04, 2020

Artificial Intelligence or AI has become one of the most used words by businesses to highlight the technology prowess of various products and solutions, for the time being. The world is peacefully mov...

Gartner to Write About Uniphore in ‘Where are they Now’ Section After Named in the 2020 Gartner Cool Vendors Report

Gartner to Write About Uniphore in ‘Where are they Now’ Section After Named in the 2020 Gartner Cool Vendors Report

Insights Desk Jun 30, 2020

Uniphore, the global leader in Conversational Service Automation, announced that Gartner had drafted an updated informational piece on the company in the ‘Where Are They Now?’ section of the 2020 ...

A Quick Tour of SaaS Technology

A Quick Tour of SaaS Technology

Insights Desk Jun 24, 2020

Software-as-a-Service – also known as cloud-based software, is mainstream these days. From a retail shop to large scale corporations, the cloud-based software is the default deployment method in 202...

Nancy Nardin Announces Revegy as a Top Sales Tool of 2020

Nancy Nardin Announces Revegy as a Top Sales Tool of 2020

Insights Desk Jun 22, 2020

Nancy Nardin, for the seventh consecutive year, announced, Revegy, a leading customer revenue optimization platform for account planning and opportunity management, as the Top Sales Tool of 2020. T...

Exploring Customer Data Platform

Exploring Customer Data Platform

Insights Desk May 20, 2020

No matter what your business is in the 21st century, all that businesses can think about is data, when smart devices are at most of our disposal. With the increase in the importance that data eventual...

5 Most Popular and Efficient HR Solutions for All-Sized Businesses

5 Most Popular and Efficient HR Solutions for All-Sized Businesses

Insights Desk May 20, 2020

People around the world are using HR solutions to ease and automate their HR-related tasks. The sheer number of options might seem daunting as comparison of pricing, budget, and features is a difficul...

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