Search Results for: Customer expectation

Customer Experience in the Digital World: Financial Services

Customer Experience in the Digital World: Financial Services

Research Desk Nov 22, 2019

Financial startups, as well as established institutions, have started to invest in and leverage disruptive emerging technologies to simplify, enhance, and redefine traditional services–across spendi...

Customer Experience in the Digital World: Consumer Goods & Retail

Customer Experience in the Digital World: Consumer Goods & Retail

Research Desk Nov 19, 2019

Today’s lightning-paced digital retail world means shoppers have more power than ever, and they want what they want NOW. Is your ecommerce strategy designed to deliver the best customer experience? ...

Top Sites Raise Digital Expectations, Set a High Bar for Insurance Providers

Top Sites Raise Digital Expectations, Set a High Bar for Insurance Providers

Research Desk Sep 13, 2019

Customers want mobility and personalization. They want an easy and fluid path to accomplish tasks. Our rankings of the most popular sites show that Google, PayPal, Netflix, Amazon, and Pinterest—a n...

SLA- The Foundation for Stronger Customer Relationships

SLA- The Foundation for Stronger Customer Relationships

Research Desk Sep 13, 2019

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both...

How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

Research Desk Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organ...

The Enterprise Guide to Surviving Extinction: Why Customer Experience is the Single Most Important Discipline for Enterprises Today

The Enterprise Guide to Surviving Extinction: Why Customer Experience is the Single Most Important Discipline for Enterprises Today

Research Desk Jul 18, 2019

It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence. Instead, they are making buying decisions based on new compet...

EXPERIENCE COMMERCE: A guide to winning the customer hearts & minds

EXPERIENCE COMMERCE: A guide to winning the customer hearts & minds

Research Desk May 22, 2019

Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...

How Customer Experience Can Reform Customer Service?

How Customer Experience Can Reform Customer Service?

Insights Desk Feb 20, 2019

The customer service has transformed over the last five years, wherein the customers had to constantly contact the service providers to get a certain issue fixed. Most of the service providers lacked ...

The ROI of Transforming Social Customer Care with Private Messaging

The ROI of Transforming Social Customer Care with Private Messaging

Research Desk Feb 06, 2019

Do you still make customers write emails when they have issues? Or navigate phone menus to speak with an agent? If so, you’re not keeping up with consumer expectations. Customers today expect t...

DX: Why Your CX Can’t Retain Enough Customers

DX: Why Your CX Can’t Retain Enough Customers

Research Desk Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

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