Search Results for: Customer expectation

Building Better Experiences (And Bigger Profits)

Building Better Experiences (And Bigger Profits)

Research Desk Nov 23, 2020

Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitive customer experiences are the future of B2B sales. View the gui...

Stories of CX Transformation

Stories of CX Transformation

Research Desk Nov 13, 2020

Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purc...

Research report (Aberdeen) Best-in-class Professional Services Management

Research report (Aberdeen) Best-in-class Professional Services Management

Research Desk Nov 03, 2020

Customer expectations and market volatility are making it difficult for professional services organizations to deliver on time and under budget. Yet, best-in-class companies still manage to work effic...

The Product Manager’s Guide to Building Data Apps on a Cloud Data Platform

The Product Manager’s Guide to Building Data Apps on a Cloud Data Platform

Research Desk Oct 05, 2020

Data-intensive applications require a modern data architecture to meet customer expectations. That’s why fast-growing software companies are turning to cloud data platforms. Although some applicatio...

You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?

You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?

Research Desk Sep 17, 2020

Read this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty....

Flexing Your ABS: The Ultimate Guide to Account-Based Sales

Flexing Your ABS: The Ultimate Guide to Account-Based Sales

Research Desk Aug 12, 2020

To succeed in today’s B2B industry, it’s important to align your sales strategies to today’s B2B sales and buyer expectations for personalization. In fact, according to Accenture Interactive, �...

Understanding the end-to-end content lifecycle

Understanding the end-to-end content lifecycle

Research Desk Aug 12, 2020

Personalised content, delivered at the right time, is key to meeting today’s customer expectations. Personalisation at scale is difficult when you don’t have a hold over the entire lifecycle of...

Building a platform for digital insurance

Building a platform for digital insurance

Research Desk Aug 05, 2020

Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal ...

Competing in a Convenience Economy

Competing in a Convenience Economy

Research Desk Jun 17, 2020

How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...

Empowering Your Frontline Employees and Agents – Leveraging Intelligent Tools for Maximum Impact

Empowering Your Frontline Employees and Agents – Leveraging Intelligent Tools for Maximum Impact

Research Desk Jun 17, 2020

Customer expectations have grown tremendously, as their experience with a brand has become one of the most important factors that determines if they’ll purchase again from a company. These rising ex...

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