Search Results for: Customer expectation

What Makes DigiBank the ‘Best Digital Bank’: A Celent CaseStudy

What Makes DigiBank the ‘Best Digital Bank’: A Celent CaseStudy

Research Desk Mar 13, 2020

In an increasingly digital world, banks are pressed to deliver on the customer experience expectations brought on by emerging technologies. Consumers are looking for more from their bank partners. DBS...

Master the Experience Transformation with NICE

Master the Experience Transformation with NICE

Research Desk Feb 28, 2020

We live in a world where the only constant is change. This is especially true when it comes to the Experience Economy, where experiences, the only remaining elements for true business differentiation,...

The Implications of Using Legacy Testing Tools

The Implications of Using Legacy Testing Tools

Research Desk Feb 19, 2020

It can be tough for QA teams to secure a decent slice of the IT budget, where rapidly increasing expectations are often checked by flat or shrinking funding. But significant changes to software develo...

The CMS Evolution: Traditional, Headless, and Hybrid Demystified

The CMS Evolution: Traditional, Headless, and Hybrid Demystified

Research Desk Feb 06, 2020

Because content is the foundation of every experience, having the right content management system is critical for keeping up with growing demand, expectations, and channels. Here's how to judge betwee...

Redefining supply chain strategy as planning and execution converge

Redefining supply chain strategy as planning and execution converge

Research Desk Feb 05, 2020

As manufacturers attempt to address demand-driven expectations in their global supply chains, many are experiencing severe, escalating pressures. The struggle to adapt to increasing customer requireme...

The Wholesale Distribution Handbook

The Wholesale Distribution Handbook

Research Desk Jan 16, 2020

Global and political storms around trade tariffs are not making it easier in wholesale distribution, which already has its own fair share of challenges. Challenges include: The increasing cost...

Why Marketers Need to Audit Internally in 2020?

Why Marketers Need to Audit Internally in 2020?

Insights Desk Jan 15, 2020

Marketing departments are one of the most overworked teams in many organizations. With a variety of channels to cover for each stage, managing different campaigns, and creating content for them regula...

Gap Inc. Transforms the In-Store Wi-Fi Experience with AI-Driven Networking

Gap Inc. Transforms the In-Store Wi-Fi Experience with AI-Driven Networking

Research Desk Jan 07, 2020

Technology has transformed retail, changing how shoppers interact with their favorite brands. To give customers and retail associates the best experience with in-store Wi-Fi, Gap Inc. found AI-driven ...

The Case for Letting Google Find Your Support Content

The Case for Letting Google Find Your Support Content

Research Desk Dec 16, 2019

The very mechanics of customer experience are shifting, powered by new technology and expectations. Today more than ever, customers want proactive digital experiences that allow them to quickly accomp...

Forbes insights Artificially Intelligent Data Centres How the C-Suite Is Embracing Continuous Change to Drive Value

Forbes insights Artificially Intelligent Data Centres How the C-Suite Is Embracing Continuous Change to Drive Value

Research Desk Dec 16, 2019

Now that digital transformation (DX) is well underway at large and midsize organizations around the world, progressive companies are taking the next logical step:forging IT transformation (ITX) strate...

Our Brands