Search Results for: Customer expectation

Customer Communication In A Post-Covid World

Customer Communication In A Post-Covid World

Research Desk Jun 15, 2021

2020 shifted consumer sentiment in ways we could not have foreseen. Over a short space of time, anxiety, trauma and uncertainty increased, while human relationships, financial well-being, and future s...

Customer Experience Playbook

Customer Experience Playbook

Research Desk Mar 18, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

Unleashing Customer Value eBook:

Unleashing Customer Value eBook:

Research Desk Mar 11, 2021

While much has been written on the importance of value selling, little has been done to institutionalize best practices—until now. The role of the value practitioner continues to grow increasingly ...

Customer Experience Playbook

Customer Experience Playbook

Research Desk Feb 03, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

Winning B2B commerce experiences start with the customer.

Winning B2B commerce experiences start with the customer.

Research Desk Jan 15, 2021

Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitive customer experiences are the future of B2B sales. View the gui...

When Insurtech Meets Coretech, The Customer Wins

When Insurtech Meets Coretech, The Customer Wins

Research Desk Jan 06, 2021

There’s something new happening in the insurance industry. After a decade spent buying technology to make it easier to do business with customers, insurers now are focusing on technology to make it ...

Reimagining Customer Experience with Fujitsu

Reimagining Customer Experience with Fujitsu

Research Desk Jan 06, 2021

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and perso...

When Insurtech Meets Coretech, The Customer Wins

When Insurtech Meets Coretech, The Customer Wins

Research Desk Jan 04, 2021

There’s something new happening in the insurance industry. After a decade spent buying technology to make it easier to do business with customers, insurers now are focusing on technology to make it ...

Radius Bank Introduces Augmented Online Banking, Mobile App Experience for Small Business Customers

Radius Bank Introduces Augmented Online Banking, Mobile App Experience for Small Business Customers

Insights Desk Dec 18, 2020

Radius Bank, a future-oriented digital bank, on December 15, 2020, broke the news of its most recent launch. The bank is all set to introduce an improved online business banking platform and mobile ap...

2020 Online Behaviors & Expectations Index

2020 Online Behaviors & Expectations Index

Research Desk Nov 13, 2020

Since COVID-19, consumers are turning to online sites for banking and insurance needs 33% more often. And they have clear expectations about what matters most in their online experience, and which com...

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