Search Results for: Customer expectation

The Buyers’ Guide for Customer Service Software

The Buyers’ Guide for Customer Service Software

Research Desk Nov 13, 2020

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...

Think beyond traditional CRM to elevate your customer service

Think beyond traditional CRM to elevate your customer service

Research Desk Nov 05, 2020

Go all-in with an end-to-end service solution that meets today’s high customer expectations. One of your biggest opportunities to deliver a superior experience is through customer service, and tr...

Evolving your customer journeys to the next normal

Evolving your customer journeys to the next normal

Research Desk Nov 05, 2020

Investing in great outcomes for customers and employees The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for he...

3-Step Guide to Modern Customer Service

3-Step Guide to Modern Customer Service

Research Desk Oct 20, 2020

Did you know that 82% of consumers reported being disappointed by brands in 2019? While anyone could have impacted those experiences, customer service departments bare the lion’s share of the burden...

Global Cannabinoids Selected HubSpot Software to Enhance Sales, Marketing and Customer Services

Global Cannabinoids Selected HubSpot Software to Enhance Sales, Marketing and Customer Services

Insights Desk Oct 19, 2020

Global Cannabinoids, the largest bulk and wholesale B2B manufacturer and distributor of hemp-derived cannabinoids, is proud to announce that its management has chosen the HubSpot software to provide w...

Digital conversion guide: Supporting customers from apply now to submit

Digital conversion guide: Supporting customers from apply now to submit

Research Desk Aug 19, 2020

Fuelled by lower margins, new fintech market entrants, rising consumer expectations, and economic uncertainty, banks and credit unions are continually seeking to marry digital initiatives with growth ...

Delighting Customers Through Incident Management

Delighting Customers Through Incident Management

Research Desk Jul 20, 2020

Optimize Your Customer Support Operations With Incident Management Thanks to the proliferation of digital tools and technologies, your customers have grown accustomed to having the world at their f...

The Guide to Modern Customer Communication

The Guide to Modern Customer Communication

Research Desk Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

State of the Connected Customer

State of the Connected Customer

Research Desk Apr 29, 2020

Insights from 13,000+ consumers and nearly 4,000 business buyers worldwide. What matters most to today’s customers? Download Salesforce’s State of the Connected Customer report to learn: *The tren...

The Future of Customer Service: 2020 and Beyond

The Future of Customer Service: 2020 and Beyond

Insights Desk Apr 20, 2020

Ideal and applicable to all business scenarios—when businesses get to know the customers, it becomes easier to understand what they need to grow. If you rewind 15 years, you would remember the main ...

Our Brands