Search Results for: Customer expectation

Become the Responsive Bank: How Customer Obsessed Are You?

Become the Responsive Bank: How Customer Obsessed Are You?

Research Desk Apr 18, 2020

85% of financial services professionals believe that responding faster to customer expectations is an urgent need for the business. And today's customers like to interact with their bank as one entity...

How to Make Hold Times a Thing of the Past with Digital Customer Engagement

How to Make Hold Times a Thing of the Past with Digital Customer Engagement

Research Desk Apr 09, 2020

Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly be...

The Crux of the Modern Customer Experience

The Crux of the Modern Customer Experience

Research Desk Apr 09, 2020

Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to en...

Simplify Banking for Your Customers in The Cloud

Simplify Banking for Your Customers in The Cloud

Research Desk Mar 26, 2020

"I got into banking to push paper and fill out forms." Your day job doesn't have to be this hard. We know you're dealing with rising customer expectations, changing governance and compliance polici...

Reimagining Customer Experience

Reimagining Customer Experience

Research Desk Mar 20, 2020

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and personal...

The Ultimate Guide to Customer-Centric ERP

The Ultimate Guide to Customer-Centric ERP

Research Desk Mar 16, 2020

Major shifts in the market are happening faster than ever before. This relentless pace of change is exposing weaknesses in static business models and driving every organization to continuously blend r...

Finacle Connect – A Coffee Table Read On ‘Reimagining Customer Journeys for The Digital World’

Finacle Connect – A Coffee Table Read On ‘Reimagining Customer Journeys for The Digital World’

Research Desk Mar 13, 2020

It is the age of the empowered customer. Evolving customer expectations and rapid technological change are continually resetting the rules of business. And while the customer’s mind continues to be ...

AI: Will it Touch the 2020 Expectations

AI: Will it Touch the 2020 Expectations

Insights Desk Jan 20, 2020

During a recent meeting, one of my employees said that we should be looking toward building AI technology-based products for our consumers. Upon questioning, he gave me a bland example of the movie Te...

Incident Management in the Age of Customer-Centricity

Incident Management in the Age of Customer-Centricity

Research Desk Dec 05, 2019

Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience...

Transform Customers Experience with Connected Field Service

Transform Customers Experience with Connected Field Service

Research Desk Dec 05, 2019

In the era of the connected customer, delivering a superior, endto- end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has over...

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