Search Results for: Sales leaders

How IT Resilience Gaps Impact Your Business

How IT Resilience Gaps Impact Your Business

Research Desk Mar 16, 2021

This report presents the results of a two-phase survey, conducted among 4,000+ business decision-makers and over 500 CIOs and CISOs, about the challenges IT leaders are facing today when balancing bus...

Build vs. Buy: Key considerations and the advantages of a pre-built identity solution

Build vs. Buy: Key considerations and the advantages of a pre-built identity solution

Research Desk Mar 16, 2021

Every team building a new web or mobile application faces a choice: build the entire application in-house or selectively use out-of-the-box services to make the job easier and faster. Many of today’...

Unify data and improve brand experiences with Dynamics 365 Customer Insights

Research Desk Mar 14, 2021

Explore why consolidating customer data to create unified experiences online is top priority for 68% of digital leaders, and how Campari gained excellent ROI using Dynamics 365 Customer Insights. R...

Webscale Secures USD 26 Million in Growth Financing to Fast-Track eCommerce

Webscale Secures USD 26 Million in Growth Financing to Fast-Track eCommerce

Insights Desk Mar 10, 2021

Webscale, the world’s safest cloud automation enterprise with dedicated efforts toward eCommerce, on March 4, 2021, broke the news of securing USD 26 million in growth capital financing from investo...

Innovation Imperative: Investing In The Digital Workplace In A Fragmente Age

Innovation Imperative: Investing In The Digital Workplace In A Fragmente Age

Research Desk Mar 09, 2021

In this Frost & Sullivan brief, see how IT leaders are expanding upon capabilities of platforms they already have deployed, like Salesforce, to help drive productivity and create a more connected ...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Research Desk Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Research Desk Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Research Desk Feb 17, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

The Ultimate Guide to Improving Contact Center Productivity

The Ultimate Guide to Improving Contact Center Productivity

Research Desk Feb 17, 2021

Today, 79% of high-performing customer service agents believe their role is more strategic than it was two years ago.* As the literal voice of your business, contact center agents have the power to sh...

The Essential Metrics That Every L&D Professional Needs to Measure

The Essential Metrics That Every L&D Professional Needs to Measure

Research Desk Feb 16, 2021

What metrics do modern learning and development leaders value and measure? And more importantly, are they focusing on the right ones? Watch this on-demand webinar as Frances Kleven, LearnUpon’s M...

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