Search Results for: artificial intelligence

How IT Investments Help and Hinder Government’s Adoption of Cloud & AI

How IT Investments Help and Hinder Government’s Adoption of Cloud & AI

Research Desk Jul 27, 2020

Federal agencies have made significant strides in adopting cloud technologies. But a new survey of government IT leaders reveals that how agencies commit their IT investments plays a key role in their...

FORRESTER REPORT

FORRESTER REPORT

Research Desk Jul 25, 2020

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’ problems. Knowing and connecting with your customers w...

Hiretual TalentFusion Expands Enterprise ATS Integrations

Hiretual TalentFusion Expands Enterprise ATS Integrations

Insights Desk Jul 24, 2020

Highlights: Hiretual with Applicant Tracking Systems (ATS) launched its newest deep two-way integrations, including Greenhouse, Workday, and iCIMS. Hiretual, an AI-based recruitment software, ...

European Commission Sets a Sector Inquiry in IoT Field

European Commission Sets a Sector Inquiry in IoT Field

Insights Desk Jul 24, 2020

The European Commission has announced an antitrust competition inquiry into the field of the Internet of Things (IoT) that deals with consumer-related products and services in the European Union (EU)....

Digital first: The now and the next of extraordinary customer experience

Digital first: The now and the next of extraordinary customer experience

Research Desk Jul 23, 2020

In the current crisis, telecom operators are demonstrating the vital role they play in supporting the virtual century as digitalization accelerates the way we work, learn and live. It is clear that th...

Over 53% Organizations Spending About USD 20 Million a Year on AI

Over 53% Organizations Spending About USD 20 Million a Year on AI

Insights Desk Jul 20, 2020

Highlight: Above 61% of respondents believe that AI will significantly transform their industry in the coming years. As per the survey conducted by Deloitte, above 53% of organizations using a...

Microsoft Spins Out Chinese Chatbot Xiaoice

Microsoft Spins Out Chinese Chatbot Xiaoice

Insights Desk Jul 20, 2020

Highlights: Recently, the US software behemoth said, “Microsoft is shedding its empathetic chatbot Xiaoice into an independent entity.” Microsoft to invest in the development of intelligen...

Verizon Seeks New Way to Interact, Taps Google Cloud Contact Center AI Service

Verizon Seeks New Way to Interact, Taps Google Cloud Contact Center AI Service

Insights Desk Jul 16, 2020

On July 13, 2020, Google Cloud announced that Verizon would be using its Contact Center AI technology to improve customer experience. Verizon plans to take the help of Google Cloud Contact Center AI S...

HHLA to Increase Productivity Using Machine Learning

HHLA to Increase Productivity Using Machine Learning

Insights Desk Jul 16, 2020

Hamburger Hafen und Logistik AG (HHLA) is amongst the world’s first ports whose focus is to develop solutions for its Hamburg container terminals using machine learning (ML) to know the dwell time o...

Healthcare Industry Alleviates ‘Patient Anxiety’ Using Chatbots Amid COVID-19

Healthcare Industry Alleviates ‘Patient Anxiety’ Using Chatbots Amid COVID-19

Insights Desk Jul 16, 2020

According to a recent report published in JAMIA, researchers at Indiana University Kelley School of Business came up with an idea of an online experiment. This study involved participants who viewed a...

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