Search Results for: business communication

What Every Business Needs to Consider for Amazing Customer Service

What Every Business Needs to Consider for Amazing Customer Service

Research Desk Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

Kickstart your frontline communications and training evolution

Kickstart your frontline communications and training evolution

Research Desk May 17, 2021

Frontline employees are essential to your success. The decisions they make on the job every day can have a major impact on your business and customers. With the right communications and training in pl...

MATRIXX Software, IBM Cloud for Telecommunications Set New Bar for 5G Performance

MATRIXX Software, IBM Cloud for Telecommunications Set New Bar for 5G Performance

Insights Desk May 11, 2021

Highlights: MATRIXX Software recently publicized performance results from its IBM Cloud for Telecommunications implementation. The average latency being 7.4 milliseconds across all operations,...

New Strategies for Reliable Location-Agnostic Business Success

New Strategies for Reliable Location-Agnostic Business Success

Research Desk Apr 20, 2021

One of the clear outcomes of 2020 has been a complete shift to a new, remote normal for workplace collaboration, communication, and productivity. This shift was so sudden and critical that it’s left...

Daylite Introduces a Customized CRM for Small Businesses Using Mac

Daylite Introduces a Customized CRM for Small Businesses Using Mac

Insights Desk Apr 18, 2021

Operating a single business is not that easy. If you are engaged in a professional services industry, you will often feel like you are running several operations all at once. Facing the unknown and de...

Automation Anywhere Partnership with Google Cloud Automates Business Processes

Automation Anywhere Partnership with Google Cloud Automates Business Processes

Insights Desk Mar 20, 2021

Automation Anywhere, a frontrunner in robotic process automation (RPA) and Google Cloud, have announced a strategic, multi-year collaboration to boost intelligent automation adoption with enterprises ...

Connecting Workplace Wellness to Business Outcomes

Connecting Workplace Wellness to Business Outcomes

Research Desk Mar 11, 2021

In our current world, the personal and professional have never been more intertwined. This is why it’s so critical to support your employees’ wellbeing — helping them to manage stress, enhance f...

APM Solutions – Don’t Let “Slow” Take Your Business Down

APM Solutions – Don’t Let “Slow” Take Your Business Down

Insights Desk Mar 05, 2021

Let’s start with the little basics! What is Application Performance Management (APM)? Application Performance Management, or we can say APM is an act of managing software applications’ overall...

UCaaS: Making Connections That Drive Business Value Through Collaboration

UCaaS: Making Connections That Drive Business Value Through Collaboration

Research Desk Mar 04, 2021

As companies work hard to keep their remote offices connected and collaborative, there has been a marked uptick in team collaboration tool adoption rates. However, according to new survey results coll...

Plivo is Ranked Number One under G2’s Cloud Communications Platform Grid

Plivo is Ranked Number One under G2’s Cloud Communications Platform Grid

Insights Desk Feb 26, 2021

Highlights: Plivo is ranked number one in G2’s Cloud Communications Platform Grid category for Winter 2021. The unified communication platform by Plivo with carrier network is available in 1...

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