Search Results for: business communication

Redefining Communications – are you ready for the next normal?

Redefining Communications – are you ready for the next normal?

Research Desk Aug 11, 2020

Executive Summary from Frost & Sullivan - thought leaders discuss how communication partners can help in all steps of the digital communications journey, including rapid response to business and...

MTA Solutions Offers Unified Communication Options through Ooma’s Private Label Program

MTA Solutions Offers Unified Communication Options through Ooma’s Private Label Program

Insights Desk Aug 11, 2020

Ooma, Inc., an American telecommunications giant that offers a communications platform to both enterprises and consumers, announced MTA Solutions’ move to provide customers with new and advanced uni...

IT Operations Playbook: 8 Communication Improvements to Reduce MTTR (Mean Time to Repair)

IT Operations Playbook: 8 Communication Improvements to Reduce MTTR (Mean Time to Repair)

Research Desk Aug 03, 2020

In today's connected, digital world, a major IT issue translates directly into a business issue. When things go wrong with IT, your business is disrupted and in some cases, can grind to a stop. Everyd...

Let’s Disrupt! How Embracing Open Has Brought Business Value to Amdocs

Let’s Disrupt! How Embracing Open Has Brought Business Value to Amdocs

Research Desk Jul 31, 2020

Hosted by IBM and featuring Cedric Gegout , Head of Technical Product Management, Amdocs Technology, we discuss how Amdocs, a leading provider of software and services to communications and media comp...

People-Powered: Innovating The Back Office As An Engine For The Business Growth

People-Powered: Innovating The Back Office As An Engine For The Business Growth

Research Desk Jul 29, 2020

Mary O’Hara, chief human resource officer and senior vice president of internal communications at Blue Shield of California, thinks it’s crucial for organizations to formulate what she calls a “...

Do You Need Contact Center Unified Communication?

Do You Need Contact Center Unified Communication?

Insights Desk Jul 08, 2020

Welcome to a world full of virtual communication! Well, I am old school, I prefer picking up the phone, punching in a few numbers, and talking over a voice call with my loved ones. I even use my ph...

Cloud and Virtualization – the Next-Big Thing in Business Continuity

Cloud and Virtualization – the Next-Big Thing in Business Continuity

Insights Desk Jul 04, 2020

It is impossible to predict the next crisis, but one should be always be prepared for it! So, cloud and virtualization are known as the star technologies of this decade, and business continuity spe...

indigo by OpenMarket Offers Businesses a Helping Hand to Transform CX Strategies

indigo by OpenMarket Offers Businesses a Helping Hand to Transform CX Strategies

Insights Desk Jun 26, 2020

An Amdocs company named OpenMarket has launched a new type of mobile engagement platform designed to help businesses communicate with employees and customers more effectively and efficiently. While r...

Can I text? Collecting debt using text as part of an omni-channel communication strategy

Can I text? Collecting debt using text as part of an omni-channel communication strategy

Research Desk Jun 22, 2020

Champion/Challenger Test Results: How Did Omni-Channel Communications for Collections Perform at One Major Retail Bank? Many banks and credit unions struggle to make a business case for investmen...

Decoding Social Media Management for Improved Business Results

Decoding Social Media Management for Improved Business Results

Insights Desk Jun 18, 2020

In the 21st century, where lives are running faster than bullet trains, there indeed is a checklist that we all follow before leaving the house. So, if we ask you what that one thing you never leave y...

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