Search Results for: chatbots

The key to building a customer-centric culture: Combining your unified communications and contact center solutions

The key to building a customer-centric culture: Combining your unified communications and contact center solutions

Research Desk Oct 23, 2023

Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This means speedy customer service, fri...

Understanding the Impact of Bot Traffic on Businesses

Understanding the Impact of Bot Traffic on Businesses

Insights Desk Oct 20, 2023

Highlights: Integrated web analytics tools like Google Analytics or Heap can be valuable in bot traffic detection. The impact of website bot traffic on your site’s performance can lower its ...

Zendesk Unveils AI Enhancements for Its Customer Service Platform

Zendesk Unveils AI Enhancements for Its Customer Service Platform

Insights Desk Oct 05, 2023

Highlights: The platform incorporates Zendesk AI, a machine learning toolkit that empowers organizations to develop chatbots for customer service. Zendesk's chatbots have the capability to pre...

Report: Over 50% of Phishing Emails Use Obfuscation Tactics

Report: Over 50% of Phishing Emails Use Obfuscation Tactics

Insights Desk Oct 03, 2023

Highlights: Egress reports a 24.4% increase in phishing emails in 2023 that employ obfuscation methods to avoid detection. The company’s report warned about how artificial intelligence tools...

Cisco Acquired Splunk for USD 28 B to Boost its AI and Cybersecurity Goals

Cisco Acquired Splunk for USD 28 B to Boost its AI and Cybersecurity Goals

Insights Desk Sep 22, 2023

Highlights: Cisco, based in San Jose, will pay USD 157 per share for Splunk, a 31% premium to the company’s closing price on Wednesday. The transaction is likely to be completed in the third q...

AI Startup Writer Raises USD 100M for Enterprise Solutions

AI Startup Writer Raises USD 100M for Enterprise Solutions

Insights Desk Sep 19, 2023

Highlights: The Writer primarily helps businesses implement large language models for content generation across various departments. The company has also built a knowledge graph to support bus...

A CISO’s Guide to AI in 2023

A CISO’s Guide to AI in 2023

Research Desk Sep 11, 2023

Advancements in the field of generative AI have led to an explosion of interest and hype around chatbots that can create logical paragraphs, realistic images and that can seemingly mimic the human bra...

Next-Gen Cloud Contact Center for dummies

Next-Gen Cloud Contact Center for dummies

Research Desk Sep 07, 2023

Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professio...

AI21 Labs, Competitor of OpenAI Raises Funding Worth USD 155M

AI21 Labs, Competitor of OpenAI Raises Funding Worth USD 155M

Insights Desk Aug 31, 2023

Highlights: Natural language processing is a branch of artificial intelligence that is the focus of AI21 Labs, which is a research facility and a business. The startup aims to change and mold ...

Navigating ChatGPT Security Risks in Enterprise Environments

Navigating ChatGPT Security Risks in Enterprise Environments

Insights Desk Aug 16, 2023

Highlights: ChatGPT, like other third-party language models, undergoes training with extensive text data, potentially leading to the unintentional inclusion of private data in its parameters. ...

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