Search Results for: chatbots

A Practical Guide To Mastering Bots

A Practical Guide To Mastering Bots

Research Desk Dec 02, 2021

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...

Five Steps to Master Digital Customer Engagement

Five Steps to Master Digital Customer Engagement

Research Desk Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

Achieving digital customer service transformation

Achieving digital customer service transformation

Research Desk Oct 13, 2021

We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...

IBM Cloud Paks Streamline Next-Generation Digital Business Development and Resiliency

IBM Cloud Paks Streamline Next-Generation Digital Business Development and Resiliency

Research Desk Oct 06, 2021

During the past year, many enterprises have struggled with global economic disruptions and the pivot toward conducting more business online and virtually. Commerce is becoming more omni-channel and da...

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

Research Desk Aug 25, 2021

For any business, the goal is to continue attracting new customers and retain existing ones, all the while ensuring increased customer satisfaction and revenue (not always in this order). Customer exp...

A Quick Check on Myths and Reality of AI

A Quick Check on Myths and Reality of AI

Insights Desk Aug 23, 2021

Today, artificial intelligence (AI) is present everywhere. Specialized tasks like self-driving cars and Siri or Alexa as personal assistants, chatbots, and email scheduling associates can effortlessly...

Hands-On Lab: Have a Conversation with Customers Using Digital Assistant

Hands-On Lab: Have a Conversation with Customers Using Digital Assistant

Research Desk Jun 15, 2021

Chatbots or Digital Assistants provide customers or employees with a conversational AI interface with business applications. In this self-guided workshop, you'll learn how to use Oracle Digital Ass...

CPaaS – Technology Responsible for Digital Transformation

CPaaS – Technology Responsible for Digital Transformation

Insights Desk Apr 23, 2021

CPaaS - digital path for communication In this 21st century, we all expect a seamless experience when it comes to a digital lifestyle, whether it is chatting with friends, contacting a brand for cons...

Part I: How Can AI Close Gender Bias in Hiring?

Part I: How Can AI Close Gender Bias in Hiring?

Insights Desk Apr 23, 2021

Metaphor “A figure of speech in which a word or phrase is applied to an object or action to which it is not literally applicable.” Here is an interesting one called “breaking the glass ceili...

TrueNorth, Boost.ai Collaboration Helps Financial Institutions Upgrade Customer Experience

TrueNorth, Boost.ai Collaboration Helps Financial Institutions Upgrade Customer Experience

Insights Desk Mar 30, 2021

TrueNorth, a global fintech software development company, and Boost.ai, a global leader in conversational artificial intelligence for Fortune 1000 companies, entered into a new partnership. The freshl...

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