Search Results for: chatbots

The Ultimate Guide to AI in Customer Service

The Ultimate Guide to AI in Customer Service

Research Desk Nov 13, 2020

Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven...

What is the right approach to take to automation?

What is the right approach to take to automation?

Research Desk Nov 13, 2020

In this webinar, learn how ServiceNow uses technology to drive automation through the use of dashboards, service portals and virtual agent chatbots, as well as some tips on what you can do to streamli...

Infographic: The Strength of Java

Infographic: The Strength of Java

Research Desk Oct 23, 2020

45 Billion active Java virtual machines globally Java is the #1 development language for microservices Java is used in more organizations than any other development language 25 Billion active...

Add Velocity to Your Business with New-Age VoIP Solutions

Add Velocity to Your Business with New-Age VoIP Solutions

Insights Desk Aug 30, 2020

2020 seems to have controlled the pace of life. Suddenly everything seems to have come to a standstill. Wearing a mask, maintaining social distancing, and celebrating virtual events has now become a p...

Hilton Presents AI-Based Xiao Xi Chatbot as Part of New Move-in Digital Strategy

Hilton Presents AI-Based Xiao Xi Chatbot as Part of New Move-in Digital Strategy

Insights Desk Aug 24, 2020

Highlights: Hilton revealed results for the Xiao Xi chatbot cartoon character design competition. The winner was Change Chen from DoubleTree by Hilton Shiyan, Issa Li took the 2nd place from W...

Phenom Introduces HR Resiliency Playbooks to Empower Employers with Modern HR Functions

Phenom Introduces HR Resiliency Playbooks to Empower Employers with Modern HR Functions

Insights Desk Aug 12, 2020

Highlight: Phenom introduces HR Resiliency Playbooks and products with the potential to support employers to acquire, upskill, and redistribute talent virtually. On July 29, 2020, Phenom, the ...

Ebook

Ebook

Research Desk Jul 25, 2020

Artificial intelligence (AI) in the contact center has moved beyond hype. Customers are willing to engage with bots, but they also want to talk to agents for complex issues. Conversational AI can driv...

Microsoft Spins Out Chinese Chatbot Xiaoice

Microsoft Spins Out Chinese Chatbot Xiaoice

Insights Desk Jul 20, 2020

Highlights: Recently, the US software behemoth said, “Microsoft is shedding its empathetic chatbot Xiaoice into an independent entity.” Microsoft to invest in the development of intelligen...

The Mystery of Sales Enablement

The Mystery of Sales Enablement

Insights Desk Jul 13, 2020

Sales and marketing share the same goals – bringing in new customers. But due to broken communication and no collaboration, several industries struggle to align sales and marketing teams. Sounds fam...

Changing Roles of Technology in Digital World

Changing Roles of Technology in Digital World

Insights Desk Jul 07, 2020

The world is going more and more ‘Digital,’ looking at the scenes of the pandemic. Digitalization has become a very vast area of profound technologies. Every business working in any field makes us...

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