Search Results for: consumer communications

RingCentral’s United Communications and Contact Center Solution

RingCentral’s United Communications and Contact Center Solution

Research Desk Dec 26, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceed...

RingCentral’s Unified Communications and Contact Center Solution

RingCentral’s Unified Communications and Contact Center Solution

Research Desk Oct 11, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceed...

Enterprise Communications: Flexibility and Collaboration in Challenging Times

Enterprise Communications: Flexibility and Collaboration in Challenging Times

Insights Desk Sep 13, 2022

Highlights: Workplace leaders' perspectives and learn how to implement the future of work within the business. The culture of hybrid work became the new standard; as a result, businesses need ...

8×8 XCaaS Enhances Skills for Global Consumer Growth

8×8 XCaaS Enhances Skills for Global Consumer Growth

Insights Desk Mar 02, 2022

Highlights: 8x8, Inc. reported sustained global growth and customer adoption of the 8x8 XCaaS solution. According to Metrigy, companies that combine their contact center with unified communica...

Twilio Engage to Help Marketers Enhance Consumer Experience

Twilio Engage to Help Marketers Enhance Consumer Experience

Insights Desk Nov 16, 2021

Highlights Twilio Engage has been built on Segment, a next-generation customer data management platform. The new omni-channel marketing tool will help marketers deliver campaigns across multip...

The 2021 CX Divide Telecommunications

The 2021 CX Divide Telecommunications

Research Desk Oct 14, 2021

Why customers matter more than ever While changing telecommunications (telco) providers can be an arduous process, it is set to become easier when the consumer data right (CDR) legislation is rol...

How the right communications and training address common business problems

How the right communications and training address common business problems

Research Desk May 13, 2021

While the specific tasks they complete are distinct, much of the frontline workforce is being impacted by the same disruptive forces. Roles are being redesigned based on evolving consumer expectations...

MATRIXX Software, IBM Cloud for Telecommunications Set New Bar for 5G Performance

MATRIXX Software, IBM Cloud for Telecommunications Set New Bar for 5G Performance

Insights Desk May 11, 2021

Highlights: MATRIXX Software recently publicized performance results from its IBM Cloud for Telecommunications implementation. The average latency being 7.4 milliseconds across all operations,...

Cloudflare’s New Magic WAN with Magic Firewall Secures Consumers’ Networks

Cloudflare’s New Magic WAN with Magic Firewall Secures Consumers’ Networks

Insights Desk Mar 30, 2021

Highlight: Cloudflare enters into a new strategic partnership with primary networking and data center providers as part of Cloudflare One. It’s all about Cloudflare Cloudflare, a company th...

Plivo is Ranked Number One under G2’s Cloud Communications Platform Grid

Plivo is Ranked Number One under G2’s Cloud Communications Platform Grid

Insights Desk Feb 26, 2021

Highlights: Plivo is ranked number one in G2’s Cloud Communications Platform Grid category for Winter 2021. The unified communication platform by Plivo with carrier network is available in 1...

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