Search Results for: customer experience

2023 Global Customer Experience Report

2023 Global Customer Experience Report

Research Desk Oct 17, 2023

Many organizations have already realized the power of great customer experience (CX) and have optimized their contact centers with technology to accommodate hybrid working. Now, cloud and the rise ...

Customer Insights: Customer Experience Testimonials – Learn how enterprises like yours drive seamless experiences while reducing costs

Customer Insights: Customer Experience Testimonials – Learn how enterprises like yours drive seamless experiences while reducing costs

Research Desk Oct 14, 2023

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how the most innovative companies in the world are b...

Long live customer service! Your answer to great customer experiences

Long live customer service! Your answer to great customer experiences

Research Desk Oct 11, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

The Forrester Wave™: Digital Asset Management For Customer Experience, Q1 2022 Report

The Forrester Wave™: Digital Asset Management For Customer Experience, Q1 2022 Report

Research Desk Sep 05, 2023

Digital asset management (DAM) solutions are widely considered an essential marketing tool. Businesses can no longer manage their expanding content libraries with siloed repositories or simple tools. ...

HBR: Improving Employee and Customer Experiences Through Workflow Digitization

HBR: Improving Employee and Customer Experiences Through Workflow Digitization

Research Desk Jun 07, 2023

HBR: Improving Employee and Customer Experiences Through Workflow Digitization

HBR: Improving Employee and Customer Experiences Through Workflow Digitization

Research Desk Jun 07, 2023

HBR: Improving Employee and Customer Experiences Through Workflow Digitization

HBR: Improving Employee and Customer Experiences Through Workflow Digitization

Research Desk Jun 07, 2023

3 ways data can transform customer experience in banking

3 ways data can transform customer experience in banking

Research Desk Apr 13, 2023

In a digital world, customers expect banks to connect all the dots and deliver omni-channel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locati...

The Power of Personalization in B2B Customer Experiences

The Power of Personalization in B2B Customer Experiences

Research Desk Apr 11, 2023

Solving the 7 Challenges to Digital Success for CMOs, CIOs, and CDOs Mastering B2B customer experiences is about building and fostering a digital, long-term business relationship. This needs a mult...

Customer Experience (CX): Data-Driven Activation Guide and Category Report

Customer Experience (CX): Data-Driven Activation Guide and Category Report

Research Desk Mar 01, 2023

Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...

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