Search Results for: customer experience

Using Data to Drive an Improved Customer Experience

Using Data to Drive an Improved Customer Experience

Research Desk Oct 04, 2021

Are Your Sales and Marketing Initiatives on Target? Understanding what your customers want, need, and expect from you is key to delivering new products and services that engage and retain them. Rea...

Power Superior Customer Experience With an Intelligent Data Catalog

Power Superior Customer Experience With an Intelligent Data Catalog

Research Desk Sep 27, 2021

Get Deeper Member and Patient Insights Find out how to unlock the context of your member and patient data by creating a single trusted view of all your data. Learn why a data catalog is key to gett...

Elevate Customer Experiences

Elevate Customer Experiences

Research Desk Sep 27, 2021

The global business landscape has changed, making marketers rethink traditional strategy based on megaphone messaging—and find new opportunity in personalized engagement using real-time, event-drive...

Modernize Your Web Apps: 5 stories of creating better customer experiences through cloud migration

Modernize Your Web Apps: 5 stories of creating better customer experiences through cloud migration

Research Desk Sep 05, 2021

The recent surge in digital demand has made customer experience a key differentiator for businesses. According to Gartner, “75 percent of organizations are now able to show that customer satisfactio...

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

Research Desk Aug 25, 2021

For any business, the goal is to continue attracting new customers and retain existing ones, all the while ensuring increased customer satisfaction and revenue (not always in this order). Customer exp...

Improve Customer Experience and Reduce Costs

Improve Customer Experience and Reduce Costs

Research Desk Jul 30, 2021

Boost your contact center with machine learning and analytics Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. No...

Improve Customer Experience and Reduce Costs

Improve Customer Experience and Reduce Costs

Research Desk Jul 27, 2021

Boost your contact center with machine learning and analytics Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. No...

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedback by 70%

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedback by 70%

Research Desk Jul 09, 2021

Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more often, see new places, connect with family and loved ones and develop business opportunities. Headquarte...

State Farm: Why Customer Experience Matters More Than Ever

State Farm: Why Customer Experience Matters More Than Ever

Research Desk Jul 09, 2021

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney an...

How Rent-A- Center Increased Sales by Focusing on Customer Experience

How Rent-A- Center Increased Sales by Focusing on Customer Experience

Research Desk Jul 09, 2021

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ h...

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