Search Results for: digital economy

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Research Desk Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Research Desk Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

Research Desk Feb 17, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

The Social Marketer’s Guide to a Difficult Economy

The Social Marketer’s Guide to a Difficult Economy

Research Desk Feb 09, 2021

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find ...

Visa Reveals Name of the First Bank Piloting its Digital Currency API

Visa Reveals Name of the First Bank Piloting its Digital Currency API

Insights Desk Feb 08, 2021

Visa Inc., an American multinational for financial services, is all set to introduce its suite of digital currency APIs to enable customers to trade and hold digital currency. On February 3, 2021, ...

Cognizant Procured Servian to Expand Digital Portfolio, Market Presence

Cognizant Procured Servian to Expand Digital Portfolio, Market Presence

Insights Desk Jan 12, 2021

Cognizant has signed an agreement stating the acquisition of Servian, a Sydney, Australia-based, privately-held enterprise transformation consultancy. Servian’s expertise is in data analytics, art...

Pervasive Datacenter Architecture (PDx™): Digital Workplace Design Guide

Pervasive Datacenter Architecture (PDx™): Digital Workplace Design Guide

Research Desk Dec 03, 2020

The digital economy is forcing private and public enterprises to redevelop IT infrastructures into a decentralized model that creates and delivers value. This is an essential transformation initiative...

Digital Transformation: King in the Times of COVID Era

Digital Transformation: King in the Times of COVID Era

Insights Desk Nov 27, 2020

COVID-19 outbreak has made digital technology the front face of every industry. It has not only changed the life of human beings but has tremendously brought a digital business transformation. Techn...

How To Digitally Transform Credit Union Member Service In 2021

How To Digitally Transform Credit Union Member Service In 2021

Research Desk Nov 12, 2020

The coronavirus outbreak has drastically impacted people, organizations, and the global economy as a whole. Like most other industries, banking has experienced a wave of changes throughout 2020, with ...

CBTS Cloud Solutions on AWS: Paving the road to digital transformation

CBTS Cloud Solutions on AWS: Paving the road to digital transformation

Research Desk Nov 06, 2020

A flexible, high-performance and cost-effective cloud is the linchpin to success in the emerging digital services economy. As customers become increasingly adept at managing and utilizing applications...

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