Search Results for: digital interactions

Construire une meilleure expérience client. Et tisser des liens plus étroits.

Construire une meilleure expérience client. Et tisser des liens plus étroits.

Research Desk Aug 24, 2022

Commençons par le commencement CXone accompagne les organisations de toute taille dans leur transformation digitale et constitue un avantage concurrentiel à plusieurs niveaux : elle constitue un ...

Proactive Strategies for Using AI to Manage Consumer Complaints

Proactive Strategies for Using AI to Manage Consumer Complaints

Research Desk Aug 23, 2022

Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regul...

Dynatrace Combines Key Analytics Capabilities to Better Understand Customer Experience

Dynatrace Combines Key Analytics Capabilities to Better Understand Customer Experience

Insights Desk Jul 25, 2022

Highlights: With the latest unification, Dynatrace is automatically linking event logs and the DEM tool’s session data in one place. Dynatrace, a Massachusetts-based company that offers an i...

Emotion AI: The Emotional Artificial Intelligence

Emotion AI: The Emotional Artificial Intelligence

Insights Desk May 26, 2022

Technology has transformed the way we communicate and do business. Phone, chat, emails, voice messages, and video calls have replaced face-to-face conversations. Retail shopping is now a thing of the ...

Financial Services 2025: The Secrets to Improved Customer Experience

Financial Services 2025: The Secrets to Improved Customer Experience

Research Desk May 25, 2022

Consumer behavior and expectations have shifted dramatically, and how banks connect with customers is paramount. Consumers are flocking to digital platforms in pursuit of a more immediate, effective, ...

Google Adds UJET Capabilities to Improve Customer Experience

Google Adds UJET Capabilities to Improve Customer Experience

Insights Desk May 12, 2022

Highlights – The UJET-Google Cloud partnership brings to light the intent of a big brand to provide more complete solutions than toolkits. Google Cloud touts the platform’s ability to hand...

CI Global Asset Management Introduces Blockchain and Metaverse ETFs

CI Global Asset Management Introduces Blockchain and Metaverse ETFs

Insights Desk May 05, 2022

Highlights – Introducing ETFs will help investors facilitate low-cost, convenient, and diversified exposure to the growth potential of these rapidly developing, leading-edge sectors. CI Gala...

Adobe Sign + Microsoft: How e-signatures and Microsoft work together to deliver more speed, more efficiency, and time saved

Adobe Sign + Microsoft: How e-signatures and Microsoft work together to deliver more speed, more efficiency, and time saved

Research Desk Apr 28, 2022

In an all-digital, remote, and hybrid world, the companies who can make work happen faster, more efficiently, and with less friction will ultimately win. In this eBook, you’ll learn that by makin...

Cheat Sheet For Customer Loyalty

Cheat Sheet For Customer Loyalty

Research Desk Apr 25, 2022

How do you get customers to keep coming back? We’ve got the guide to help. In today’s world, the contact center handles much more than mere break-fix solutions. Customers move more quickly now ...

Instreamatic Releases a New AI Tool for Instant Client Communication and Sentiment Analysis

Instreamatic Releases a New AI Tool for Instant Client Communication and Sentiment Analysis

Insights Desk Apr 19, 2022

Highlights The new solution enables customers to speak their minds to brands or content producers instantly by leaving brief audio messages at any physical or digital brand touchpoint. Brands...

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