Search Results for: employee experience.

The Most Powerful Field Service Management Software for the Security and Surveillance Industry

The Most Powerful Field Service Management Software for the Security and Surveillance Industry

Research Desk Aug 16, 2022

As the world becomes increasingly environmentally conscious your customers are looking to solar power as one of the most-promising alternatives to traditional energy. But with the Solar industry growi...

Laivly’s AI platform to Modernize Call Centres at Scale

Laivly’s AI platform to Modernize Call Centres at Scale

Insights Desk Jul 20, 2022

Highlights: On each agent's desktop, Laivly adds automation to help them complete jobs quickly, and the built-in AI shows the team the workflows of the most productive agents. Without using b...

Lendmark Choses AskNicely to Enhance Customer Experience

Lendmark Choses AskNicely to Enhance Customer Experience

Insights Desk Jul 14, 2022

Highlights: It was only after a successful pilot that Lendmark decided to implement the AskNicely Frontline Success Platform. Empowering frontline workers leads to significant revenue gains, e...

Cisco Introduces New Cloud Capabilities and WAN Forecasting Offerings

Cisco Introduces New Cloud Capabilities and WAN Forecasting Offerings

Insights Desk Jun 15, 2022

Highlights: The new products aim to simplify IT management and operations. Cisco is advancing its networking platforms to guarantee customers can logically and securely transition toward cloud...

Emotion AI: The Emotional Artificial Intelligence

Emotion AI: The Emotional Artificial Intelligence

Insights Desk May 26, 2022

Technology has transformed the way we communicate and do business. Phone, chat, emails, voice messages, and video calls have replaced face-to-face conversations. Retail shopping is now a thing of the ...

Report: 92% of HR Leaders Aim To Use AI to Acquire Talent

Report: 92% of HR Leaders Aim To Use AI to Acquire Talent

Insights Desk May 26, 2022

Highlights – The report explores opportunities to tide over the current talent shortage and record-high turnover by devising solutions that are intelligent by design. The report suggests tha...

New Relic Forays into the Market with a New Vulnerability Management Service

New Relic Forays into the Market with a New Vulnerability Management Service

Insights Desk May 19, 2022

Highlights – Engineers will be able to contextualize many security signals in one place by mapping and correlating technical components. Currently available in limited preview across all reg...

Google Adds UJET Capabilities to Improve Customer Experience

Google Adds UJET Capabilities to Improve Customer Experience

Insights Desk May 12, 2022

Highlights – The UJET-Google Cloud partnership brings to light the intent of a big brand to provide more complete solutions than toolkits. Google Cloud touts the platform’s ability to hand...

3 Ways to Improve Branch Performance with Workforce Optimization Strategies

3 Ways to Improve Branch Performance with Workforce Optimization Strategies

Research Desk Apr 26, 2022

With bank branches pressured to cut costs and run on leaner staffing models, branch employees are being pushed to accomplish more with less while still providing an excellent customer experience. E...

Observe.AI Bags USD 125 Million, will Expand its Business Intelligence for Customer Support Teams

Observe.AI Bags USD 125 Million, will Expand its Business Intelligence for Customer Support Teams

Insights Desk Apr 13, 2022

Highlights: The funding announcement comes close on the heels of an increase in the expectations of today’s consumers to get a seamless customer experience. Observe.AI aims to make a platfo...

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