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5 Trends Shaping the Future of Retail Strategy and Execution

5 Trends Shaping the Future of Retail Strategy and Execution

Published By: Research Desk Released: Sep 08, 2023

This white paper explores five trends shaping the future of retail strategy and execution, and offers actionable next steps that retail executives can use to meet these challenges head-on.

Aberdeen: Aligning Customer Service Strategy & Technology

Aberdeen: Aligning Customer Service Strategy & Technology

Published By: Research Desk Released: Sep 05, 2023

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.

Close the Gap on Customer Insight

Close the Gap on Customer Insight

Published By: Research Desk Released: Sep 05, 2023

Learn how you can deliver the quality experiences that ensure customers choose your company over competitors, so you're growing revenue opportunities while shrinking churn levels.

No More Status Quo: Five Trends Revolutionizing Customer Service

No More Status Quo: Five Trends Revolutionizing Customer Service

Published By: Research Desk Released: Sep 05, 2023

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience.

Five Commerce Trends Technology Leaders Shouldn’t Ignore

Five Commerce Trends Technology Leaders Shouldn’t Ignore

Published By: Research Desk Released: Sep 05, 2023

Learn the top five B2B commerce trends - as predicted by commerce experts - that can help you unlock a more profitable, sustainable, and resilient future.

CX and the CIO: Trends Shaping Industries in 2023 and Beyond

CX and the CIO: Trends Shaping Industries in 2023 and Beyond

Published By: Research Desk Released: Sep 05, 2023

Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their…

Strategically Aligning Customer Service with B2B Business Goals

Strategically Aligning Customer Service with B2B Business Goals

Published By: Research Desk Released: Sep 05, 2023

Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. This Harvard Business…

Oxford Economics: Embracing change – The quest to expand profitability drives e-commerce transformation

Oxford Economics: Embracing change – The quest to expand profitability drives e-comm...

Published By: Research Desk Released: Sep 05, 2023

Read this report to learn how today’s B2B leaders are tapping e-commerce technology to navigate an economy transformed by better informed buyers and the lingering effects of a global pandemic.…

Five Questions Every CPO Should Be Asking

Five Questions Every CPO Should Be Asking

Published By: Research Desk Released: Sep 05, 2023

If the procurement gaps uncovered recently haven’t inspired investment in digitizing procurement, what will? Get clarity by reviewing 5 key questions to see how you fare. Based on research findings,…

IDC Bridge Asset: Secure the Future: Leveraging Today’s Insights for Tomorrow’s Supply Chain

IDC Bridge Asset: Secure the Future: Leveraging Today’s Insights for Tomorrow’...

Published By: Research Desk Released: Sep 05, 2023

Companies need to have a long-term strategy and plan to weather whatever disruption comes next. In this paper, we share takeaways and propose four key actions based on the four…

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