Whitepaper Sponsored By - Avaya | DemandTalk

What Every Business Needs to Consider for Amazing Customer Service

What Every Business Needs to Consider for Amazing Customer Service

Published By: Research Desk Released: Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers…

Transform Customer Engagement When it Counts the Most: A game- changing approach leveraging AI in real-time

Transform Customer Engagement When it Counts the Most: A game- changing approach leveragin...

Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has…

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business

Published By: Research Desk Released: Jun 01, 2021

Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from the industry leader. Avaya provides you all the features your contact center requires to…

Avaya OneCloud™ CCaaS

Avaya OneCloud™ CCaaS

Published By: Research Desk Released: Jun 01, 2021

Avaya OneCloud Contact Center as a Service (CCaaS) is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open CCaaS architecture with scalability, security and in-depth analytics across…

Adopting Contact Center in the Cloud

Adopting Contact Center in the Cloud

Published By: Research Desk Released: May 31, 2021

Early telephony-based call centers were built using proprietary on-premises systems. As companies added additional channels of engagement, call centers evolved into contact centers. Today vendors are providing cloud- based contact…

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