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CIO’s Definitive Guide To Creating The Optimal Remote Work Environment

CIO’s Definitive Guide To Creating The Optimal Remote Work Environment

Published By: Research Desk Released: Jan 14, 2021

The speed and scale of pandemic-related workplace changes have not given employers much time to prepare their teams for a paradigm shift toward remote work. Now that work-fromhome is integrated…

10 Tips for Engaging New Work-At-Home Agents

10 Tips for Engaging New Work-At-Home Agents

Published By: Research Desk Released: Jan 06, 2021

Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience. Learn more about…

Five9 FastTrack Deployment

Five9 FastTrack Deployment

Published By: Research Desk Released: Jan 06, 2021

A well thought out disaster recovery plan involves the ability to quickly deploy a remote workforce to keep your contact center online and your customers happy. Learn more about accelerating…

Five9 Gamification

Five9 Gamification

Published By: Research Desk Released: Jan 06, 2021

Essential training and everyday tasks completed through game-like activity make people more productive and happier at work. Reward continued learning and positive behavior change through gamification, which gets passed on…

Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Published By: Research Desk Released: Jan 06, 2021

Customers notice when their experience with a company doesn’t measure up to the service they receive from other businesses. Whether they find themselves repeating their issue to an agent who…

Setting Up Your Remote Workforce for Success

Setting Up Your Remote Workforce for Success

Published By: Research Desk Released: Jan 06, 2021

Keeping your contact center up and running during any type of natural disaster, crisis, or unplanned event is essential to ensure the continuity of your business. In emergency situations where…

Ransomware Security Breach Summary: Food Production

Ransomware Security Breach Summary: Food Production

Published By: Research Desk Released: Dec 04, 2020

CBTS provides ongoing monitoring and management for the client’s dedicated private cloud, including computer support, storage, networking backup and disaster recovery. In addition, to heighten the level of protection, CBTS…

Managed Threat Detection and Response

Managed Threat Detection and Response

Published By: Research Desk Released: Dec 04, 2020

Security is challenging and complex, and few organizations have the experts or infrastructure needed to properly protect their data. Hiring experienced security practitioners is an expensive endeavor and maintaining a…

Virtual Chief Information Security Officer (CISO) Services

Virtual Chief Information Security Officer (CISO) Services

Published By: Research Desk Released: Dec 04, 2020

Building and maintaining a strong security program can be a daunting experience—especially with nobody at the helm. The unknowns dramatically outnumber the knowns. Hundreds of technical solutions promise a miracle…

Global software company contracts with CBTS for Virtual CISO

Global software company contracts with CBTS for Virtual CISO

Published By: Research Desk Released: Dec 04, 2020

In this case study you will learn about a client who is a multi-national global leader in software and customer communications management solutions, and one of the oldest and largest…

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