Whitepaper Sponsored By - Churnzero | DemandTalk

THE ULTIMATE GUIDE TO Customer Success IN SAAS

THE ULTIMATE GUIDE TO Customer Success IN SAAS

Published By: Research Desk Released: Mar 08, 2022

The Essential Handbook for Building the Modern Customer Success Program At ChurnZero, when we set out to create this guide to Customer Success, we wanted to help SaaS businesses that…

Customer Success Software Request for Proposal (RFP)Template

Customer Success Software Request for Proposal (RFP)Template

Published By: Research Desk Released: Mar 08, 2022

Use this template to outline and organize the high-level questions you should include in your request for proposal (RFP) for Customer Success software. Strategically structuring your RFP ensures you solicit…

Untappd: Standardized Journeys and NPS Help with Customer Onboarding and Health Monitoring

Untappd: Standardized Journeys and NPS Help with Customer Onboarding and Health Monitoring

Published By: Research Desk Released: Sep 10, 2021

Untappd is a growing technology platform that allows consumers to ‘check in’ and share which beers they are currently enjoying. Besides creating a tight-knit community of beer enthusiasts, Untappd’s mobile…

Churn Monster Playbook

Churn Monster Playbook

Published By: Research Desk Released: Sep 10, 2021

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base. Even…

Churnopedia – Your Complete Guide to SaaS Metrics

Churnopedia – Your Complete Guide to SaaS Metrics

Published By: Research Desk Released: Aug 30, 2021

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that…

Case Study: Journeys and NPS Help with Customer Onboarding and Health Monitoring

Case Study: Journeys and NPS Help with Customer Onboarding and Health Monitoring

Published By: Research Desk Released: Aug 30, 2021

Untappd is a growing technology platform that allows consumers to ‘check in’ and share which beers they are currently enjoying. Besides creating a tight-knit community of beer enthusiasts, Untappd’s mobile…

Case Study: ChurnScores Proactively Engage Clients Offering High Touch Service

Case Study: ChurnScores Proactively Engage Clients Offering High Touch Service

Published By: Research Desk Released: Aug 30, 2021

MineralTree is a payment platform that helps thousands of businesses automate their invoice-to-pay process. By cutting-out manual tasks like data entry, payment tracking and waiting for authorizations, the MineralTree platform…

MineralTree: ChurnScore Enable Payment Platform to Proactively Engage Clients and Offer High Touch Service

MineralTree: ChurnScore Enable Payment Platform to Proactively Engage Clients and Offer Hi...

Published By: Research Desk Released: Aug 27, 2021

MineralTree is a payment platform that helps thousands of businesses automate their invoice-to-pay process. By cutting-out manual tasks like data entry, payment tracking and waiting for authorizations, the MineralTree platform…

Customer Onboarding Ebook

Customer Onboarding Ebook

Published By: Research Desk Released: Aug 27, 2021

SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped experience for users. For this reason, everyone is trying to crack the code on how to create the…

Churnopedia

Churnopedia

Published By: Research Desk Released: Aug 27, 2021

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that…

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