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How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal

How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal

Published By: Research Desk Released: Jun 01, 2020

According to McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning for the new normal. Most CIOs believe…

CIO Perspective: The Impact of COVID-19 and What’s Next

CIO Perspective: The Impact of COVID-19 and What’s Next

Published By: Research Desk Released: Jun 01, 2020

On April 2, just two weeks after the shelter in place order went into effect in California, Pat Calhoun, founder and CEO of Espressive, interviewed Declan Morris, former CIO of…

7 Considerations When Designing an RFP for a Chatbot

7 Considerations When Designing an RFP for a Chatbot

Published By: Research Desk Released: Jun 01, 2020

An AI-based chatbot (also known as a virtual assistant or virtual support agent) can enable you to reduce your budget through automation, shorten SLAs on critical issues, and improve workforce…

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