Whitepaper Sponsored By - Freshworks | DemandTalk

You’re invited to The Freshworks Experience, Kuala Lumpur!

You’re invited to The Freshworks Experience, Kuala Lumpur!

Published By: Research Desk Released: Aug 27, 2024

<Partner name> is excited to invite you to The Freshworks Experience, an exclusive, invite-only event where you can hear from Freshworks experts and industry practitioners who are at the forefront…

Freshworks Customer Service Suite

Freshworks Customer Service Suite

Published By: Research Desk Released: Jun 24, 2024

Welcome to the ultimate Customer Service Suite, powered by cutting edge generative AI. Seamlessly connect with customers across channels, effortlessly transitioning between automated self-service and agent-led conversational support. Experience the…

Unified IT service operations

Unified IT service operations

Published By: Research Desk Released: Jun 24, 2024

Today, every business is a technology business. IT now finds itself center-stage as a business enabler rather than just a support function. However, escalating costs, budget constraints, and complex tech…

Freshworks Customer Service Suite

Freshworks Customer Service Suite

Published By: Research Desk Released: Jun 24, 2024

Welcome to the ultimate Customer Service Suite, powered by cutting edge generative AI. Seamlessly connect with customers across channels, effortlessly transitioning between automated self-service and agent-led conversational support. Experience the…

Unified IT service operations

Unified IT service operations

Published By: Research Desk Released: Jun 24, 2024

Today, every business is a technology business. IT now finds itself center-stage as a business enabler rather than just a support function. However, escalating costs, budget constraints, and complex tech…

Freshservice Service Management Benchmark Report

Freshservice Service Management Benchmark Report

Published By: Research Desk Released: Jul 20, 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service experience, and optimization…

The Ultimate Guide to AI in Customer Service

The Ultimate Guide to AI in Customer Service

Published By: Research Desk Released: Nov 13, 2020

Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack…

The Buyers’ Guide for Customer Service Software

The Buyers’ Guide for Customer Service Software

Published By: Research Desk Released: Nov 13, 2020

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus include: How to…

Stories of CX Transformation

Stories of CX Transformation

Published By: Research Desk Released: Nov 13, 2020

Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purchase decisions…

Freshdesk Omnichannel

Freshdesk Omnichannel

Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful customer experience has become more…

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