Whitepaper Sponsored By - Genesys | DemandTalk

AI Comes Of Age: Putting Customers And Employees At The Heart Of Data Driven Journeys

AI Comes Of Age: Putting Customers And Employees At The Heart Of Data Driven Journeys

Published By: Research Desk Released: Mar 17, 2022

More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, provide frontline…

Business User’s Guide To Data- driven CX

Business User’s Guide To Data- driven CX

Published By: Research Desk Released: Mar 17, 2022

This guide helps you: Leverage data to create more personalized experiences Smooth gaps to orchestrate fluid customer journeys Apply AI and automation to improve operations Disjointed customer journeys result in…

Enriching Human Connections

Enriching Human Connections

Published By: Research Desk Released: Mar 17, 2022

In this ebook, you’ll get: Critical lessons from first-generation AI deployments Key strategies for AI success today (Hint: it’s all about the people) Targeted use cases your peers have already…

Buyer’s Guide CX 2022

Buyer’s Guide CX 2022

Published By: Research Desk Released: Mar 14, 2022

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business.…

GovLoop Research Brief – Team Up With Automation For A better Citizen Experience

GovLoop Research Brief – Team Up With Automation For A better Citizen Experience

Published By: Research Desk Released: Mar 14, 2022

Automation technologies such as chatbots, voice assistance, and artificial intelligence (AI) have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to the…

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Moderniz...

Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless,…

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

Published By: Research Desk Released: Mar 14, 2022

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the…

The State of Customer Experience

The State of Customer Experience

Published By: Research Desk Released: Mar 10, 2022

Times have changed. Digital customer experience (CX) channels are mainstream — and the paths toward loyalty and growth involve meeting customers on their journey by aligning to their preferences, prioritizing…

Prescriptive Migration

Prescriptive Migration

Published By: Research Desk Released: Mar 10, 2022

Contact center technology should help you to know your customers and respond to them when and how they prefer. It should empower IT teams to deliver what the business needs…

4 Ways AI Can Help Agencies Provide Unparalled Service

4 Ways AI Can Help Agencies Provide Unparalled Service

Published By: Research Desk Released: Mar 10, 2022

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government contact centers…

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