Whitepaper Sponsored By - Genesys | DemandTalk

Journey mapping eBook: An outside-in approach to delivering great customer experiences

Journey mapping eBook: An outside-in approach to delivering great customer experiences

Published By: Research Desk Released: Jul 27, 2020

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels…

Ebook

Ebook

Published By: Research Desk Released: Jul 27, 2020

Five real-world business transformations. Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By…

EBOOK

EBOOK

Published By: Research Desk Released: Jul 27, 2020

Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by streamlining…

eBOOK

eBOOK

Published By: Research Desk Released: Jul 27, 2020

Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between “multichannel” and “omnichannel” is key to designing and…

EBOOK

EBOOK

Published By: Research Desk Released: Jul 27, 2020

Make every customer interaction count Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges…

Ebook

Ebook

Published By: Research Desk Released: Jul 27, 2020

Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of…

Enterprise Connect Co-Branded Research

Enterprise Connect Co-Branded Research

Published By: Research Desk Released: Jul 27, 2020

Contact centers of all sizes are reaping the rewards of migrating to the cloud, whether they’ve gone all-in or have taken a hybrid approach. Without trading off cost efficiencies or…

Ebook

Ebook

Published By: Research Desk Released: Jul 27, 2020

The art of simplified migration with proven ROI Contact center technology should empower you to know your customers and intelligently respond to them when and how they prefer. It should…

Executive brief

Executive brief

Published By: Research Desk Released: Jul 27, 2020

Overcome the challenges of legacy contact center investments with market-leading customer experience solutions. Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver…

See how over 30 vendors compare on four pillars of customer service

See how over 30 vendors compare on four pillars of customer service

Published By: Research Desk Released: Jul 25, 2020

Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. According to Gartner, “The customer service and support technology landscape is reshaping. Some vendors now…

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