Whitepaper Sponsored By - Genesys | DemandTalk

Ebook

Ebook

Published By: Research Desk Released: Jul 25, 2020

Artificial intelligence (AI) in the contact center has moved beyond hype. Customers are willing to engage with bots, but they also want to talk to agents for complex issues. Conversational…

GUIDE

GUIDE

Published By: Research Desk Released: Jul 25, 2020

Weigh the pros and cons of cloud contact center providers Choosing a new contact center platform is a big decision that involves more than just a feature-by-feature comparison. Other elements,…

MIT RESEARCH REPORT

MIT RESEARCH REPORT

Published By: Research Desk Released: Jul 25, 2020

Understanding AI’s real impact on business Artificial intelligence (AI) capabilities are no longer reserved for big tech players. From manufacturing to energy and health care to government, MIT found that organizations from all industries and sectors are…

FORRESTER REPORT

FORRESTER REPORT

Published By: Research Desk Released: Jul 25, 2020

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’ problems. Knowing and connecting with your customers…

Genesys Cloud Report:

Genesys Cloud Report:

Published By: Research Desk Released: Jul 25, 2020

Without the right contact center technology, you’re doomed to deliver a bad customer experience. Having great cloud technology does not, however, guarantee an amazing experience. It takes an agile, design-driven…

ICMI Trend Report

ICMI Trend Report

Published By: Research Desk Released: Jul 25, 2020

Find out why journey mapping is so important to the agent and customer experience and how to create a journey map that’s both insightful and actionable. Whether your organization wants…

Gartner Research report

Gartner Research report

Published By: Research Desk Released: Jul 25, 2020

Gartner names Genesys as a Visionary in Workforce Engagement Management. While a contact center can be cost-intensive, forward-thinking companies focus on achieving goals and increasing profits, instead of just keeping…

Google Cloud OnAir

Google Cloud OnAir

Published By: Research Desk Released: Jul 25, 2020

Today’s customers expect to be able to engage with companies across a variety of channels, so how do you make their experiences personal, efficient, and satisfying? By combining the strengths…

IDC Technology Spotlight ? Empower Your Techs with Video?Aided Remote Support Tools

IDC Technology Spotlight ? Empower Your Techs with Video?Aided Remote Support Tools

Published By: Research Desk Released: Nov 14, 2018

Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing video?assisted support…

From Cliché to Mission Critical

From Cliché to Mission Critical

Published By: Research Desk Released: Nov 14, 2018

Stock libraries and the artists who contribute to them have evolved. That means the way you think about imagery can evolve, too. Read From Cliché to Mission Critical to find…

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