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How to Level Up Your Community Engagement at Every Stage

How to Level Up Your Community Engagement at Every Stage

Published By: Research Desk Released: Aug 19, 2020

Do you have a strategy for driving user engagement within an online community? Engagement is a broad term; it can mean anything from simply clicking within the community to achieving…

Crowdsourcing Customers

Crowdsourcing Customers

Published By: Research Desk Released: Aug 19, 2020

How can a modern marketer harness the power of peer social validation? The first step is to set up a branded presence in all the arenas where validation happens today:…

The case for an online community

The case for an online community

Published By: Research Desk Released: Jul 19, 2020

Online communities are doing more than ever these days and organizations are increasingly recognizing that strategic value, with 88% of companies indicating that a community is critical to their mission.…

Six reasons why customers hate your live chat: And how to fix it

Six reasons why customers hate your live chat: And how to fix it

Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication…

The digital channels guide

The digital channels guide

Published By: Research Desk Released: Jul 19, 2020

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can…

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