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Empowering Your Frontline Employees and Agents – Leveraging Intelligent Tools for Maximum Impact

Empowering Your Frontline Employees and Agents – Leveraging Intelligent Tools for Ma...

Published By: Research Desk Released: Jun 17, 2020

Customer expectations have grown tremendously, as their experience with a brand has become one of the most important factors that determines if they’ll purchase again from a company. These rising…

Connected Conversations: How AI and Chatbots Are Making Financial Services More Human

Connected Conversations: How AI and Chatbots Are Making Financial Services More Human

Published By: Research Desk Released: Jun 17, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience is the new normal. Banks and…

Dialogorientierte KI-Lösungen Der goldene Mittelweg mit Bold360

Dialogorientierte KI-Lösungen Der goldene Mittelweg mit Bold360

Published By: Research Desk Released: Jun 04, 2020

KI-gestützte Customer Services sind der konsequente nächste Schritt zur erfolgreichen und effizienten Customer Experience. Customer Care, Customer Service, Marketing- und Sales Verantwortliche müssen sich jetzt neues Wissen aneignen, um eine…

On-Demand Webinar: Empower and Secure your Remote Workforce

On-Demand Webinar: Empower and Secure your Remote Workforce

Published By: Research Desk Released: May 15, 2020

The transition to a remote workforce is challenging: What’s required for companies to enable employees to work from anywhere? Once your employees are working remotely effectively, how do you maintain…

Top 10 Features for Remote Work

Top 10 Features for Remote Work

Published By: Research Desk Released: May 01, 2020

Whether you are a new or longtime LogMeIn Central user affected by the recent shift to remote work, we want to make sure you are getting the most out of…

Infographic: 3 Recommendations for IT Teams to Support a Remote Workforce

Infographic: 3 Recommendations for IT Teams to Support a Remote Workforce

Published By: Research Desk Released: May 01, 2020

As an IT professional, it can be a challenge to support remote workers while balancing both employee productivity and company security. Discover the ways company leaders or IT professionals can…

TSIA: The Future of Support Interactions

TSIA: The Future of Support Interactions

Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and intelligent to meet…

The Future of Customer Engagement

The Future of Customer Engagement

Published By: Research Desk Released: Oct 24, 2019

Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to…

Multiple Collaboration Solutions Cost You Time, Money and More

Multiple Collaboration Solutions Cost You Time, Money and More

Published By: Research Desk Released: Oct 16, 2019

Whether you’re in a mid-sized company or a Fortune 500 enterprise, your employees likely rely on a variety of collaboration tools throughout the day. You may have deployed a couple…

Uncovering The Harsh Realities Of Endpoint Management

Uncovering The Harsh Realities Of Endpoint Management

Published By: Research Desk Released: Jul 09, 2019

The workplace is evolving, and cybersecurity concerns and the risk of security breaches are higher than ever. According to the Ponemon Institute, 54% of companies experienced one or more successful…

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