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The Definitive Guide to Employee Experience

The Definitive Guide to Employee Experience

Published By: Research Desk Released: Sep 22, 2021

How to activate the untapped power of your people to improve every area of your business Unlock the power to continuously listen to, understand, and respond to your people while…

Employee Experience Playbook: 5 Ways to Use the Voice of Employee in Reimagining the Workplace of Tomorrow

Employee Experience Playbook: 5 Ways to Use the Voice of Employee in Reimagining the Workp...

Published By: Research Desk Released: Sep 22, 2021

This playbook details the challenges to engagement and the top five ways employers can establish deep and continuous connections to employees. Connections that empower people and teams across the entire…

A New Model for Employee Experience: Continuous Response

A New Model for Employee Experience: Continuous Response

Published By: Research Desk Released: Sep 22, 2021

This playbook details the challenges to engagement and the top five ways employers can establish deep and continuous connections to employees. Connections that empower people and teams across the entire…

The Retailer’s Guide to Curbside Commerce

The Retailer’s Guide to Curbside Commerce

Published By: Research Desk Released: Jul 09, 2021

5 Steps to Executing Seamless Curbside Pickup Using Text Messaging 87% of consumers want brands to continue offering curbside pickup options. As consumers become increasingly more cautious about cleanliness, health…

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedback by 70%

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedb...

Published By: Research Desk Released: Jul 09, 2021

Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more often, see new places, connect with family and loved ones and develop business opportunities. Headquartered…

State Farm: Why Customer Experience Matters More Than Ever

State Farm: Why Customer Experience Matters More Than Ever

Published By: Research Desk Released: Jul 09, 2021

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney…

Early Warning Signals: How Experience Signals Can Drive Your Business Forward

Early Warning Signals: How Experience Signals Can Drive Your Business Forward

Published By: Research Desk Released: Jul 09, 2021

Understanding customer needs and expectations has always been at the heart of customer experience. But in today’s digital-first world, it’s harder than ever. Surveys alone can’t provide rapid enough insights…

How Rent-A- Center Increased Sales by Focusing on Customer Experience

How Rent-A- Center Increased Sales by Focusing on Customer Experience

Published By: Research Desk Released: Jul 09, 2021

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in…

IBM – How a Global Technology Company Delivers Exceptional Experiences with Medallia

IBM – How a Global Technology Company Delivers Exceptional Experiences with Medallia

Published By: Research Desk Released: Jul 09, 2021

IBM, a global technology company headquartered in the U.S., was not satisfied with just reacting quickly to resolve negative customer experiences. The enterprise wanted to know if a customer is…

The Lego Group Drives Continuous Improvement Using Feedback

The Lego Group Drives Continuous Improvement Using Feedback

Published By: Research Desk Released: Jul 09, 2021

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use…

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