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The Case for Letting Google Find Your Support Content

The Case for Letting Google Find Your Support Content

Published By: Research Desk Released: Dec 16, 2019

The very mechanics of customer experience are shifting, powered by new technology and expectations. Today more than ever, customers want proactive digital experiences that allow them to quickly accomplish whatever…

The Power of a Knowledge Management Platform to Transform the Customer Journey

The Power of a Knowledge Management Platform to Transform the Customer Journey

Published By: Research Desk Released: Dec 16, 2019

“Let’s start at the very beginning, a very good place to start… ”You’re racking your brain trying to recall where you’ve heard that line, and you can’t get it out…

The Essential Guide to Evaluating Knowledge Management Platforms

The Essential Guide to Evaluating Knowledge Management Platforms

Published By: Research Desk Released: Dec 16, 2019

Across many industries and verticals, companies are embracing customer-centricity. In contact centers, specifically, the question has changed from simply, “How do we reduce average handle time and limit costs?” to…

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management P...

Published By: Research Desk Released: Dec 16, 2019

A comprehensive guide to choosing a scalable knowledge management solution that gives you the edge in customer service Unify knowledge management activities into a central repository capable of publishing various…

The Case for Letting Google Find Your Support Content

The Case for Letting Google Find Your Support Content

Published By: Research Desk Released: Oct 23, 2019

Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating journeys for their customers…

The Power of a Knowledge Management Platform to Transform the Customer Journey

The Power of a Knowledge Management Platform to Transform the Customer Journey

Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s forward-thinking companies know that a more…

The Essential Guide to Evaluating Knowledge Management Platforms

The Essential Guide to Evaluating Knowledge Management Platforms

Published By: Research Desk Released: Oct 23, 2019

9 key areas that we recommend you consider when evaluating knowledge management platforms, why they are important, and where certain solutions will fall short.

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management P...

Published By: Research Desk Released: Oct 23, 2019

In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an…

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