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Building Brand Love Through Your Post-purchase Experience

Published By: Research Desk Released: Feb 24, 2022

Learn how retailers can build brand loyalty (and increase a customer’s lifetime value) after the customer first clicks “buy”. We will be joined by experts from Nuun Life and Retail…

Unpacked: The retailer’s explainer for all things post- purchase

Unpacked: The retailer’s explainer for all things post- purchase

Published By: Research Desk Released: Feb 24, 2022

The post-purchase experience is where brand loyalty lives or dies. It’s where customers’ excitement and engagement with a retailer are at their peak. They’ve spent their money and are looking…

State of Returns: Finding What Fits Find the Balance Between Customer Expectations and Business Demands

State of Returns: Finding What Fits Find the Balance Between Customer Expectations and Bus...

Published By: Research Desk Released: Nov 19, 2021

We already know consumers want a personalized shopping experience, and an often overlooked opportunity to meet their expectations is through customizing the returns experience In our 5th annual returns study,…

Returns Benchmarks Report: It’s time to ditch status-quo,one-size-fits-all returns.

Returns Benchmarks Report: It’s time to ditch status-quo,one-size-fits-all returns.

Published By: Research Desk Released: Nov 19, 2021

Learn about the return policy trends of nearly 200 retailers, and dive into best-in- class examples that point to the future of online return policies. Download the report for: Today's…

Consumers Tell All: VIP Returns and “Keep the Item” Policies

Consumers Tell All: VIP Returns and “Keep the Item” Policies

Published By: Research Desk Released: Nov 19, 2021

What parts of your return policy are most important to customers? We surveyed more than 1,000 consumers to find out: Do you have to offer free return shipping? How prevalent…

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