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Six Steps to Drive Your Process Center of Excellence to Success

Six Steps to Drive Your Process Center of Excellence to Success

Published By: Research Desk Released: Jul 27, 2020

W. Edwards Deming famously said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing,” How well does your organization run today? Are…

Breaking Barriers to Drive Successful Continuous Improvement

Breaking Barriers to Drive Successful Continuous Improvement

Published By: Research Desk Released: Jul 27, 2020

In an increasingly digital world and fast-changing business environment, innovation and agility are essential. Organizations everywhere are reexamining business processes in order to stay competitive, grow and retain their value.…

The Future is Here

The Future is Here

Published By: Research Desk Released: Jul 16, 2020

This white paper looks at how AI modelling can help call centre’s understand customer and agent interactions and how they influence customer satisfaction and experience.

Optimizing Open Source Databases for Latency-Sensitive Applications

Optimizing Open Source Databases for Latency-Sensitive Applications

Published By: Research Desk Released: Jun 30, 2020

Many organizations choose open source databases to support a great customer experience. However, most open source databases are built on off-the-shelf CPU-based systems and are highly inefficient at scaling data…

10 Best Practices For Contact Center Work From Home (WFH)

10 Best Practices For Contact Center Work From Home (WFH)

Published By: Research Desk Released: May 12, 2020

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents…

[WEBINAR] The Tipping Point: How Virtual Experiences Are Transforming Global Industries

[WEBINAR] The Tipping Point: How Virtual Experiences Are Transforming Global Industries

Published By: Research Desk Released: May 07, 2020

Accelerating communication in AEC with Unity Reflect

Accelerating communication in AEC with Unity Reflect

Published By: Research Desk Released: Apr 24, 2020

Who’s really calling the shots?

Who’s really calling the shots?

Published By: Research Desk Released: Apr 02, 2020

Our Decision-Making for the Future Business report covers a number of topics relating to how the modern workplace can harness the skills of its people by operating in a flatter,…

Who’s really calling the shots?

Who’s really calling the shots?

Published By: Research Desk Released: Apr 02, 2020

Our Decision-Making for the Future Business report covers a number of topics relating to how the modern workplace can harness the skills of its people by operating in a flatter,…

Who’s really calling the shots?

Who’s really calling the shots?

Published By: Research Desk Released: Apr 02, 2020

Our Decision-Making for the Future Business report covers a number of topics relating to how the modern workplace can harness the skills of its people by operating in a flatter,…

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