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Tomorrow’s Attacks Today: Understanding The Evolution Of Attacks Will Help Cisos Prepare For Next-Generation Cyberthreats

Tomorrow’s Attacks Today: Understanding The Evolution Of Attacks Will Help Cisos Pre...

Published By: Research Desk Released: Jun 07, 2019

Cyber predators like to hide in deep, dark places on the internet, only to attack when they think they have the advantage. Anticipating tomorrow’s attacks will require a better understanding…

Find out what your next-gen customers really want

Find out what your next-gen customers really want

Published By: Research Desk Released: Jun 04, 2019

Gen Z was born with a digital spoon in their mouths. This gives them different attitudes toward the Internet, privacy, content, commerce and more. For example, they are more willing…

Contact Center Compliance 2019 Survey

Contact Center Compliance 2019 Survey

Published By: Research Desk Released: May 31, 2019

Compliance is no longer only a concern for Wall Street bankers. It now impacts all verticals - including telecoms, retail, finance and insurance - and all personas throughout the Contact…

Personality Matters – 4 Ways To Improve Business Outcomes In The Contact Center

Personality Matters – 4 Ways To Improve Business Outcomes In The Contact Center

Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you…

Supercharge Your Call Centre with Voice Biometrics!

Supercharge Your Call Centre with Voice Biometrics!

Published By: Research Desk Released: May 30, 2019

The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information…

5 Things To Consider Before You Invest In Predictive Behavioral Routing Drive Success For Business Around The World.

5 Things To Consider Before You Invest In Predictive Behavioral Routing Drive Success For ...

Published By: Research Desk Released: May 30, 2019

Instead of looking to do more with less – a traditional cost-saving tactic within enterprise contact centers – successful leads are doing more with more to achieve desired business results.…

Four Ways To Win Over Any Customer Creating Great Connections With The Power Of Personality

Four Ways To Win Over Any Customer Creating Great Connections With The Power Of Personalit...

Published By: Research Desk Released: May 30, 2019

When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and…

A 3-Step Approach for Shifting Your Contact Center into High Gear

A 3-Step Approach for Shifting Your Contact Center into High Gear

Published By: Research Desk Released: May 30, 2019

The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization, they seem to face…

Edge Analytics and IoT Platforms as Essential Tools for Digital Transformation

Edge Analytics and IoT Platforms as Essential Tools for Digital Transformation

Published By: Research Desk Released: May 08, 2019

Across the globe, enterprises are actively transforming their businesses with digital technology. The amount of investment varies from industry to industry depending on maturity and previous investments in business transformation.…

Advance Business Performance and Security With Powerful Notebooks

Advance Business Performance and Security With Powerful Notebooks

Published By: Research Desk Released: May 02, 2019

Modern professionals require technologies that increase mobility, support large storage capacities, and have strong security. Read this solution brief to learn how HP EliteBook 700 Series G5 Notebooks can keep…

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