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The Inner Circle Guide to Agent Engagement and Empowerment

The Inner Circle Guide to Agent Engagement and Empowerment

Published By: Research Desk Released: Nov 14, 2022

Your agents aren’t going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already expect them to be there. As a contact…

The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme

The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet me...

Published By: Research Desk Released: Nov 14, 2022

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent…

The Contact Center and AI

The Contact Center and AI

Published By: Research Desk Released: Sep 01, 2022

Contact centers have traditionally used interaction data to boost efficiency by managing costs and time, but so much more is possible. The missing element is now available: artificial intelligence (AI)…

AI in CX: Three Steps to Use AI to Foster a Customer- Centric, Competitive Organization

AI in CX: Three Steps to Use AI to Foster a Customer- Centric, Competitive Organization

Published By: Research Desk Released: Sep 01, 2022

Customer experience (CX) trumps everything in the contact center. It’s the number one priority driving service and other activities. Yet, findings from Aberdeen’s Contact Center Executive’s Agenda 2021 survey shows…

Tirez des enseignements utiles de vos interactions avec les clients

Tirez des enseignements utiles de vos interactions avec les clients

Published By: Research Desk Released: Aug 24, 2022

NICE CXone Interaction Analytics est un outil de reporting et d’analyse omnicanal qui exploite l’intelligence artificielle pour identifier les causes profondes et les tendances dans 100 % des interactions avec…

Routage Omnicanal CXone

Routage Omnicanal CXone

Published By: Research Desk Released: Aug 24, 2022

Mettez les clients en rapport avec le bon agent, quel que soit le canal Donnez à vos agents les moyens de créer des interactions extraordinaires avec les clients sur n'importe…

Construire une meilleure expérience client. Et tisser des liens plus étroits.

Construire une meilleure expérience client. Et tisser des liens plus étroits.

Published By: Research Desk Released: Aug 24, 2022

Commençons par le commencement CXone accompagne les organisations de toute taille dans leur transformation digitale et constitue un avantage concurrentiel à plusieurs niveaux : elle constitue un gage de confiance…

Proactive Strategies for Using AI to Manage Consumer Complaints

Proactive Strategies for Using AI to Manage Consumer Complaints

Published By: Research Desk Released: Aug 23, 2022

Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regulators. It does this by using models that have…

Innovationsleitfaden für das digitale Contact Center

Innovationsleitfaden für das digitale Contact Center

Published By: Research Desk Released: Apr 25, 2022

Die digitale Revolution ist in vollem Gange. Wenn Sie die wachsenden Anforderungen Ihrer Kunden erfüllen möchten, müssen Sie eine entsprechende Lösung für Ihr Contact Center schaffen. NICE CXone kann als…

Contact Center-KI Erklärt durch Popkultur

Contact Center-KI Erklärt durch Popkultur

Published By: Research Desk Released: Apr 25, 2022

Was ist künstliche Intelligenz? Dieses Schlagwort wird universell verwendet, um eine große Bandbreite verschiedener Technologien und Funktionen zu beschreiben. Das, was damit bezeichnet wird, und wie es funktioniert, ist ungefähr…

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