Whitepaper Sponsored By - Nice | DemandTalk

The Future is Here

The Future is Here

Published By: Research Desk Released: Jul 16, 2020

This white paper looks at how AI modelling can help call centre’s understand customer and agent interactions and how they influence customer satisfaction and experience.

10 Best Practices For Contact Center Work From Home (WFH)

10 Best Practices For Contact Center Work From Home (WFH)

Published By: Research Desk Released: May 12, 2020

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents…

Master the Experience Transformation with NICE

Master the Experience Transformation with NICE

Published By: Research Desk Released: Feb 28, 2020

We live in a world where the only constant is change. This is especially true when it comes to the Experience Economy, where experiences, the only remaining elements for true…

ROI of Modern Fraud Prevention

ROI of Modern Fraud Prevention

Published By: Research Desk Released: Aug 29, 2019

The stakes for lack of fraud prevention in the contact center have never been higher. Modern fraud prevention programs must focus on monitoring and preventing fraud through the voice channels.…

Diversity in the Digital Workplace

Diversity in the Digital Workplace

Published By: Research Desk Released: Jul 15, 2019

Robotic Process Automation (RPA) is here to stay, and organizations who embrace and integrate an intelligent robotic workforce into the workplace have the potential to catapult themselves into the digital…

Contact Center Compliance 2019 Survey

Contact Center Compliance 2019 Survey

Published By: Research Desk Released: May 31, 2019

Compliance is no longer only a concern for Wall Street bankers. It now impacts all verticals - including telecoms, retail, finance and insurance - and all personas throughout the Contact…

Personality Matters – 4 Ways To Improve Business Outcomes In The Contact Center

Personality Matters – 4 Ways To Improve Business Outcomes In The Contact Center

Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you…

Supercharge Your Call Centre with Voice Biometrics!

Supercharge Your Call Centre with Voice Biometrics!

Published By: Research Desk Released: May 30, 2019

The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information…

5 Things To Consider Before You Invest In Predictive Behavioral Routing Drive Success For Business Around The World.

5 Things To Consider Before You Invest In Predictive Behavioral Routing Drive Success For ...

Published By: Research Desk Released: May 30, 2019

Instead of looking to do more with less – a traditional cost-saving tactic within enterprise contact centers – successful leads are doing more with more to achieve desired business results.…

Four Ways To Win Over Any Customer Creating Great Connections With The Power Of Personality

Four Ways To Win Over Any Customer Creating Great Connections With The Power Of Personalit...

Published By: Research Desk Released: May 30, 2019

When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and…

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